Call Queues


Capture more incoming calls and improve connection rates with advanced call queues. Kixie call queuing offers complete customization including hold music, customer wait time,and ability to request a call back or leave a voicemail.


Want a better incoming call experience for your customers? Let Kixie's advanced Call Queues do the work

Harness the power of Call Queues to capture more deals from your incoming calls. By utilizing call queues for your sales or support team, you can ensure no inbound leads are missed. A smooth holding experience for your customers ensures your leads will stay on the line longer and allow your team members the time they need to connect with more customers and close more deals.

Customize your call queues to fit your business

With a quick and intuitive setup, you can easily customize your Call Queues for business and teams. Assign a custom greeting, hold music and voicemail for each of your Call Queues. With Kixie's No Answer actions you can even decide what happens if a call is not answered after a certain period of time. Kixie also gives the estimated wait time for each of your call queues to provide the best experience for your customers.

Provide your customers flexible choices with Advanced Call Queue features

Provide your customers an even better experience by allowing your customers the ability to wait in the call queue, schedule a callback or even leave a voicemail. With the Callback feature customers can choose to have a rep call them back when their place in the call queue is reached. Automatically, with no effort needed by your reps.

Automatically capture and log every queue call with Kixie's seamless CRM integration

Don't miss out on capturing lead data with your Call Queues. With Kixie's seamless CRM integration your reps will be able to automatically view your customers CRM data directly in the Kixie dialer and easily be able to log calls, notes and dispositions for every incoming call.

Time to employ a more intelligent phone system?

Kixie requires no system changes and is compatible with most CRMs

See What Else Kixie Can Do

Call Queues is just the beginning. Kixie's customers save a lot of time and experience increased Talk Time because of Kixie's technology.


SMS Messaging image
SMS Messaging

More customers are texting insteand of talking. Increase your connection rate with inbound & outbound SMS Messaging

SMS Messaging
CRM Integration image
CRM Integration

Have the info you need right at your fingertips. Easy, one-click setup with the CRM of your choice provides you a seamless integration with Kixie.

CRM Integration
Voicemail Drop image
Voicemail Drop

Quickly leave a voicemail with a single click and see an average increase of 33% more calls. That's 33% more opportunities to close more deals.

Voicemail Drop

"The efficiency of Kixie is unbeatable. My time devoted to sales went up immediately."

Cody w. | Regional Director

The efficiency of Kixie is unbeatable. My time devoted to sales went up immediately. No better way to grow your business by simply adding a product to your day to day operations. By showing results and daily stats immediately, has improved every person in the company's daily results. Exactly what any business strives for.

AI Local Presence

Enjoy 500% more pick-ups as you dial across the US and Internationally with Local Presence phone numbers.

Voicemail Drop

Save time by leaving voicemails while you are on to the next dial. Record as many Voicemails as you like.

Click-to-Call

Load up a list of prospective customers and efficiently dial down the list in or anywhere on the web.

Any Device. Anywhere.

Deskphone, mobile phone, or computer with headset - Kixie has you covered. Your Contacts will be with you.

Live Call Coaching

Listen to live calls as they are happening. Barge in to help out or simply whisper only to your agent to help close the deal.

Call Recordings

Record calls and store them in to listen to help with coaching or revisiting prospective clients caught in a long sales-cycle.

Custom Call Dispostions

Enable your team to use dispositions in with your own Sales Lingo and Process.

Reporting Insights

Quickly identify rock stars and poor performers by reviewing call metrics over any time period.

Screen Pops

Deal size, Org. information, Name and Location -- data pushed to your screen for every incoming call.