Allow multiple team members to see and respond to incoming text messages from the same business phone number. Get customers the answers they need quickly, without the risk of accidentally responding to a message with duplicate information.
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Avoid double-texting snafus with automatic thread locking. As soon as an agent starts typing a reply, other agents are blocked from replying to the thread until it is handed off or abandoned.
All FeaturesCollaborate with ease by sending private messages to team members within a Team SMS chat. Share knowledge, provide context, or coach new agents without moving to a different screen.
All Features
Collaborate from anywhere with individual logins to secure shared SMS inboxes. Kixie makes it easy for teams to work together from the same office or from anywhere across the globe.
All FeaturesDiscover how Kixie can save you time and help you connect with more leads.
I believe Kixie has thought of everything when it comes to using a phone system for business. From their integration with 3rd party applications to the VM and SMS templates that are such a time saver when making outbound calls.
Felicia H. | Senior Trainer (Mid-Market, 51-1000 employees)
Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.
