Keep your whole team in sync, no matter where in the world they’re working from, with unified reporting, real time call data, leaderboards, and live call boards.
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Bring new reps up to speed and coach good reps to be great with live call monitoring and call whispering. The live call board gives you real time insights for all of your reps, including CRM contact data, cumulative stats and more. Review standout calls with CRM-synced call recordings and integrations with leading conversation intelligence tools.
View side by side reports on all your agents' dials, connections, call durations and more in the Kixie dashboard, which can be embedded in your CRM’s reporting page for a truly comprehensive birds eye view. It doesn’t stop there – view reports on voicemails, dispositions, automations, queues, ring groups, and much, much more.
Enjoy the simplicity of a worldwide unified system. Agents can make calls with Kixie from anywhere in the world for the same rates. Servers based strategically around the globe ensure the highest quality connections, no matter where your team is based. Time zone based calling hours ensure you’re only calling at the right times.
Discover how Kixie can save you time and help you connect with more leads.
Mainstreaming calls incoming for better customer service and historical record keeping is key in the industry our company is in. The main benefit is that we don't have to have all agents in one location, so portability is great!
Diogo P. | Customer Service Manager
Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.
Got a question? We've got answers. If you have some other questions, contact us here.
A virtual call center is not located in a physical location. Instead, call center agents work from home or other remote locations. Virtual call centers provide many of the same services as traditional call centers, but they have lower overhead costs and can be more flexible in terms of staffing. Virtual call centers are becoming increasingly popular as businesses look for ways to reduce costs and provide better customer service.
If you’re thinking about creating a virtual call center, a good place to start is with a VoIP phone system provider. A virtual call center typically uses VoIP technology to route calls to the appropriate agent, regardless of their location. Virtual call centers can provide significant cost savings for businesses, as they eliminate the need for expensive office space and equipment.
Virtual call centers often have lower operating costs than traditional call centers because they do not need to maintain physical office space and equipment. You can learn more about Kixie’s pricing for call centers here.
