A virtual call center is not located in a physical location. Instead, call center agents work from home or other remote locations. Virtual call centers provide many of the same services as traditional call centers, but they have lower overhead costs and can be more flexible in terms of staffing. Virtual call centers are becoming increasingly popular as businesses look for ways to reduce costs and provide better customer service.
VIRTUAL CALL CENTER
The Leading Choice for Call Centers
Run your call center from anywhere with Kixie’s virtual call center solution. Manage remote teams with real-time call monitoring, leaderboards, live call boards, and CRM-synced call recordings. Perfect for businesses seeking flexibility and efficiency in a global environment.
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Help your sales team spend more time in conversations.
Real Conversations
Kixie's AI Human Voice Detection uses advanced AI algorithms to detect the difference between a real person and a recording; automatically connecting you with a live person so you can have more meaningful conversations.
More connections, less hassle
Discover your hidden superpower. Sell with confidence and ease without those pesky tasks like voicemails, texts and follow-up emails slowing you down. Reach more leads in a fraction of the time with a robust power dialer coupled with cutting edge AI local presence.
Better record keeping
Ditch the boring admin tasks and spend more time closing deals. All of your calls, texts, outcomes and recordings are logged in your CRM automatically, eliminating the guesswork and meticulous note taking from your sales process.
ConnectionBoost
ConnectionBoost combines local presence, number monitoring, and progressive caller ID to help teams manage outbound number reputation and pickup rates.
Local Presence DialingClean Caller ID Reputation
Kixie's phone number reputation tools help teams monitor outbound numbers and support remediation when inaccurate "Spam Risk" or "Scam Likely" labels appear.
Caller ID ReputationSupport Compliance Workflows
Support checks against the National Do Not Call Registry and your internal suppression lists. Customers remain responsible for their calling practices and legal review.
Auto-check DNC ListsCustomer Stories
Customer-reported experiences with Kixie.
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Take a Test DriveFrequently asked questions
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If you’re thinking about creating a virtual call center, a good place to start is with a VoIP phone system provider. A virtual call center typically uses VoIP technology to route calls to the appropriate agent, regardless of their location. Virtual call centers can provide significant cost savings for businesses, as they eliminate the need for expensive office space and equipment.
Virtual call centers often have lower operating costs than traditional call centers because they do not need to maintain physical office space and equipment. You can learn more about Kixie’s pricing for call centers