A virtual call center is not located in a physical location. Instead, call center agents work from home or other remote locations. Virtual call centers provide many of the same services as traditional call centers, but they have lower overhead costs and can be more flexible in terms of staffing. Virtual call centers are becoming increasingly popular as businesses look for ways to reduce costs and provide better customer service.
VIRTUAL CALL CENTER
The Leading Choice for Call Centers
Run your call center from anywhere with Kixie’s virtual call center solution. Manage remote teams with real-time call monitoring, leaderboards, live call boards, and CRM-synced call recordings. Perfect for businesses seeking flexibility and efficiency in a global environment.
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Real Conversations
Kixie's AI Human Voice Detection uses advanced AI algorithms to detect the difference between a real person and a recording; automatically connecting you with a live person so you can have more meaningful conversations.
More connections, less hassle
Discover your hidden superpower. Sell with confidence and ease without those pesky tasks like voicemails, texts and follow-up emails slowing you down. Reach more leads in a fraction of the time with a robust power dialer coupled with cutting edge AI local presence.
Better record keeping
Ditch the boring admin tasks and spend more time closing deals. All of your calls, texts, outcomes and recordings are logged in your CRM automatically, eliminating the guesswork and meticulous note taking from your sales process.
ConnectionBoost
Three powerhouse features rolled into one. AI-powered local presence, spam detection, and progressive caller ID increase pickup rates by up to 500%. Say hello to more connections.
Local Presence DialingClean Caller ID Reputation
Kixie's phone number reputation management tools prevent your phone numbers from showing up as "Spam Risk" or "Scam Likely" on the phones of your prospective and existing customers.
Caller ID ReputationEnsure Compliance
Automatically ensure all of your calls comply with the Federal Trade Commission's (FTC) Do Not Call List and any internal DNC lists specific to your company or team.
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Take a Test DriveFrequently asked questions
Got a question? We've got answers. If you don't find your answer below, you can contact us.
If you’re thinking about creating a virtual call center, a good place to start is with a VoIP phone system provider. A virtual call center typically uses VoIP technology to route calls to the appropriate agent, regardless of their location. Virtual call centers can provide significant cost savings for businesses, as they eliminate the need for expensive office space and equipment.
Virtual call centers often have lower operating costs than traditional call centers because they do not need to maintain physical office space and equipment. You can learn more about Kixie’s pricing for call centers