Call Routing

Connect the right agents with incoming calls for a seamless customer experience. Route calls between agents, groups, external devices and more, with straightforward setup from your Kixie dashboard.

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Added flexibility

Configure incoming calls to fit your exact business needs with a variety of powerful features, including IVR, ring groups, simultaneous ring, forward to mobile, and call queues.

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Ring to external device

Get incoming calls forwarded to another phone number instantly, including deskphones, mobile phones, landlines, or even another VoIP provider.

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Mobile app

Get Kixie on the go with our mobile app for iOS and Android phones. Place calls, check text messages, and more on your mobile device.

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Discover how Kixie can save you time and help you connect with more leads.

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Excellent dialer - no installation required


I like the simplicity of the app, both in design as well as functionality (connects to CRM and logs calls). It is easy to use, set up, and make new calls. It also includes Click to call which helps when on a website. You can configure call routing, view reports/call stats. It has an internal directory so you can quickly communicate with your team via calls or chat. The problem we had was logging calls manually after each call and wasting time. With the help of Kixie we sped up the call/logging process. More calls made = more sales.

Niclas S. (Small business, 50 or fewer emp.)

CRM Integration

Calling & texting integrated with any toolset.

Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.


Frequently asked questions

Got a question? We've got answers. If you have some other questions, contact us here.


In a nutshell, call routing determines how a call will be routed from Point A to Point B. When call routing is controlled automatically, the call is routed based on predetermined criteria, such as the time of day or the caller's location.

By using a business phone software, you can easily route incoming calls to another phone or mobile device. Simply adjust the call routing settings for incoming calls. For example, in the Kixie dashboard, agents can set up their incoming calls to be routed to a specific number or device with just a few clicks.

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