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All calls using the Kixie dialer are automatically recorded so you can review past conversations, use great calls as training materials, and use conversation intelligence software to make informed decisions.
Choose whether you want to record all calls automatically, only record certain outbound and inbound calls, or change settings on an agent by agent basis.
Record all calls, even the ones automatically forwarded to your cell phone or other device when you’re away from your desk and Kixie is closed.
I love how easy it is to log calls into my CRM. Call tracking and recording are easy and save a lot of time compared to other competitors.
Jon S. | Business Development
Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.
All inbound and outbound calls to or from a Kixie phone number will be automatically recorded (following two-party consent laws in applicable states), no matter what device you are calling on. Call recordings can be found in the Kixie dashboard and in your connected CRM.
Yes, it is legal to record both outbound and inbound phone calls. However, certain US states require that both parties consent to being recorded. In this case, a pre-recorded message can be played on inbound calls before recording, and sales reps can ask for recording consent on outbound calls.
The states that require two-party consent for call recordings are California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington. If you plan on recording calls in any of these states, it's important to get the consent of all parties involved before doing so. Failure to do so could result in legal penalties.