All inbound and outbound calls to or from a Kixie phone number will be automatically recorded (following two-party consent laws in applicable states), no matter what device you are calling on. Call recordings can be found in the Kixie dashboard and in your connected CRM.
CALL RECORDING
Unlimited Automatic Call Recordings
TCPA & FCC compliant call recording with unlimited secure storage. Play back recordings in your CRM, or sync with conversation intelligence for deeper insights.
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Ditch the boring admin tasks and spend more time closing deals. All of your calls, texts, outcomes and recordings are logged in your CRM automatically, eliminating the guesswork and meticulous note taking from your sales process.
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Automatically ensure all of your calls comply with the Federal Trade Commission's (FTC) Do Not Call List and any internal DNC lists specific to your company or team.
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Take a Test DriveFrequently asked questions
Got a question? We've got answers. If you don't find your answer below, you can contact us.
Yes, it is legal to record both outbound and inbound phone calls. However, certain US states require that both parties consent to being recorded. In this case, a pre-recorded message can be played on inbound calls before recording, and sales reps can ask for recording consent on outbound calls.
The states that require two-party consent for call recordings are California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington. If you plan on recording calls in any of these states, it’s important to get the consent of all parties involved before doing so. Failure to do so could result in legal penalties.