Managing a team is never easy, but Kixie’s arsenal of reporting and analytics features makes it easier. Track KPIs, compile reports, and create customized dashboards that can be embedded in your CRM or exported to a spreadsheet.
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Get insight into overall performance, check up on individual agents, or segment your agents into teams. Reports on connections, dispositions, SMS and call queues right at your fingertips.
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Keep an eye on your team in real time. See when your rep is on a call, for how long, the direction of the call, and who the call is with – all side by side with cumulative daily metrics.
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Turn up the competition with a live sales leaderboard that displays metrics for each rep, updated in real time. Gamify your sales and foster friendly rivalries that drive your team to succeed.
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Driving success for your team and your company requires useful, accurate analytics so you can make adjustments and stay one step ahead of the competition. Generate reports with a few clicks so you can focus on strategy, rather than spending time compiling the data to inform it.
I can track my inbound and outbound calls, watch the patterns throughout the month, and make adjustments to my daily process with this data. Kixie makes coaching and recall a breeze - If there is a call I did not do well on or a call I did do well on I can send it to my team and they can give feedback. If there was a detail I forgot or did not write down, I can re-listen to the call and pull the information I need.
Kristen H. | Project Consultant (Utilities, 11-50 employees)
