Stop guessing about your team’s performance or spending hours compiling call data. Track live and historic call/team/number activity and analytics in a centralized place.
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Find all of the data points and analytics you need to make an informed decision about how to optimize your contact center in one clean dashboard.
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View agent-by-agent reports, call outcomes sorted by disposition, estimated time saved by team and agent, and other detailed analytics.
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In addition to past performance, check in on your agents with a real time snapshot of your call queues to see how you can optimize performance.
Learn MoreDiscover how Kixie can save you time and help you connect with more leads.
View all of the data and analytics you need to make business decisions about your sales and CS teams in the intuitive reporting dashboard.
We are increasing sales velocity by listening to calls and giving feedback and coaching to our sales team. My team can also go back and listen to their own calls. We share calls amongst each other as well and ask for feedback. It has made us closer as a team, being able to share our strengths and weaknesses. The benefits we've realized are the gaps in our sales process and how we can improve to drive revenue into the business.
Gina B. | Sales Development Manager
Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.
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Sales data can provide insights into which products are selling well, which markets are most profitable, and what changes you can make to your sales strategy. To get started, focus on metrics like agent talk time, close rate, deal size, and time to close. Check for bottlenecks in your sales process and see where you can make improvements with sales automations and better training.
Data analytics can be used to track customer behavior patterns across different touchpoints, such as online, over the phone, in-store, and through mobile apps. This provides businesses with valuable insights into how customers interact with their brand and where they are most likely to make a purchase. By understanding these patterns, businesses can adjust their strategies accordingly to increase sales.
Within the Kixie dashboard, account holders who have manager-level logins can view call volume for all agents, including incoming and outgoing calls, answered calls, and connected calls. They can also view all call and SMS history, review call dispositions, active call queues, as well as time saved with Kixie’s features like click-to-call, voicemail drop, and SMS templates.
Account holders can navigate to the Kixie dialer by first clicking on the Kixie PowerCall Chrome extension, and signing in with your username and password. Then, click on your name in the upper left corner of the window to be directed to the dashboard. From there, choose “Reporting” from the left navigation menu.
