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Computer Telephony Integration (CTI)

Easy, Hassle-Free Integrations

Easily integrate with a wide variety of sales technology with a single click, enabling you to improve customer experience, create custom workflows, and increase productivity across teams.

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Learn more about Kixie

Discover how Kixie can save you time and help you connect with more leads.

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Whether you’re working in another window or another desktop, Kixie makes it easy to answer incoming calls by popping up on your screen. Never worry about missing another call or losing the dialer among various windows or tabs.

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Call up to ten leads at a time with no connection-lag – upward of 1,000 calls a day. Or power through a list one by one for a more tailored approach, with CRM data displayed in the dialer.

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Connect the right agents with incoming calls for a seamless customer experience. Route calls between agents, groups, external devices and more, with straightforward setup from your Kixie dashboard.

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Kixie is excellent for the price and has every feature a sales team/leader needs

I like the auto dialer & the local presence feature. I was specifically looking for this feature to increase contact rate. I also like that my sales team can go back and review their calls for personal development. Kixie also can text from the dialer - and I can go back and check the texts and give feedback.

Gina B. | Sales Development Manager

CRM Integration

Calling & texting integrated with any toolset.

Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.

Frequently asked questions

Got a question? We've got answers. If you have some other questions, contact us here.

Computer Telephony Integration, or CTI, is the integration of computer systems with telephone networks. This integration allows for a variety of features, such as the ability to automatically dial phone numbers from a database, to display caller information on the computer screen, and to transfer calls between telephone and computer users.

Computer telephony integration (CTI) is the technology that allows for the integration of computers and telephone systems. CTI allows for a two-way flow of information between the two systems, allowing them to work together in order to streamline processes and improve efficiency. For example, CTI can be used in call centers in order to automatically bring up customer information on a screen when a call comes in, or to route calls to the appropriate agent based on customer needs. CTI can also be used to provide caller ID information on a computer screen, or to enable click-to-call features that allow a customer to place a call directly from an email or website.

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