Create a seamless customer experience with intelligent call routing that leverages the power of CRM data to deliver incoming calls to the right agent, every single time. Keep your customers happy and free up your agents’ valuable time by eliminating the need for manual call transfers.
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Don’t put your customers through the wringer. Avoid long hold times, manual transfers, and lengthy menu options. Automated inbound routing connects callers to the right agent on the first try.
Your agents are busy enough – they don’t need to be taking calls that aren’t meant for them. Route calls by contact owner, location, deal size, and more so no one has to play receptionist.
Different agents have different skills and areas of expertise. Ensure your customers are connected with the agent that can best address their needs with skill-based routing.
Discover how Kixie can save you time and help you connect with more leads.
We had an issue where some of our potential clients wouldn't be contacted right away when they filled out a lead and it would take a few hours or a day to contact them. Some of the time by the next day the client would have gone with a different company and therefore we lose the sale. We inquired with Kixie about this and they recommended a feature called LeadCaller. LeadCaller round-robins our sales team when people call in. This feature is invaluable and has allowed us to streamline the process of getting people on the phone right away when they enter information to be contacted about our products and has led to more sales.
Christopher H.
Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.
