It’s important to make sure that your call center agents are properly trained. They should know the company’s policies inside and out, and they should be familiar with the product or service they are supporting. In addition, provide sales reps with scripts or other tools like successful call recordings that will help them handle customer inquiries effectively. Finally, give call center agents regular feedback so they know how they are doing and where they need to improve.
LIVE CALL COACHING
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Improve sales performance with Kixie's Live Call Coaching. Listen, whisper, and barge into calls to provide real-time feedback and boost close rates.
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Kixie's AI Human Voice Detection uses advanced AI algorithms to detect the difference between a real person and a recording; automatically connecting you with a live person so you can have more meaningful conversations.
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Discover your hidden superpower. Sell with confidence and ease without those pesky tasks like voicemails, texts and follow-up emails slowing you down. Reach more leads in a fraction of the time with a robust power dialer coupled with cutting edge AI local presence.
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Ditch the boring admin tasks and spend more time closing deals. All of your calls, texts, outcomes and recordings are logged in your CRM automatically, eliminating the guesswork and meticulous note taking from your sales process.
ConnectionBoost
ConnectionBoost combines local presence, number monitoring, and progressive caller ID to help teams manage outbound number reputation and pickup rates.
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Kixie's phone number reputation tools help teams monitor outbound numbers and support remediation when inaccurate "Spam Risk" or "Scam Likely" labels appear.
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Support checks against the National Do Not Call Registry and your internal suppression lists. Customers remain responsible for their calling practices and legal review.
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Take a Test DriveFrequently asked questions
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One way to effectively coach agents while they or you are working remotely is to rely on call recordings and live call coaching. Call recordings can be a great training tool, as new agents can listen to successful calls and note which tactics are used to best help the customer. Live call coaching allows managers to listen into an active call that a new agent is making. Plus, managers can also enter the live call if needed to save the conversation or whisper just to their agent to provide assistance during the call.