Make every call a learning opportunity with live coaching. Listen in on calls in real time to train new hires, or let new hires listen in on your best agents’ calls. Whisper directly to an agent to coach, or barge into a call to save the day.Try Kixie Free
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Make it easier for new salespeople to get up and running by training them during live calls. Use the whisper function to talk only to your agent, without the other party overhearing.Learn More
Rescue a green sales agent from a difficult situation or step in to provide extra information with ease by using the barge feature.Learn More
Discover how Kixie can save you time and help you connect with more leads.
Live coaching is key in building a high performing sales team. Whisper to an agent while they’re on the phone in real time without interrupting the call. Simply select “Whisper” in the dialer and join the call to give advice, information, or feedback to the agent on the phone.
Call coaching is a great way to train new hires or even help seasoned agents through a tough call. Listen in on your agents’ calls without interrupting, and give them feedback during or after the call. Save call recordings for future training or to point out areas for improvement.
Make an example out of exceptionally good (or bad) sales calls. All calls made with Kixie are recorded and saved in the cloud by default, so you can easily access recordings anytime. Choose to toggle call recordings off for certain agents within the dashboard for added flexibility.
Benefits include increased outbound productivity by over 130%, the ability to communicate with customers on their preferred method phone or SMS, and live call coaching has made a massive impact on our team's growth!
Brad B. | Mid-market (51-1000 emp.) company
Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.
It’s important to make sure that your call center agents are properly trained. They should know the company's policies inside and out, and they should be familiar with the product or service they are supporting. In addition, provide sales reps with scripts or other tools like successful call recordings that will help them handle customer inquiries effectively. Finally, give call center agents regular feedback so they know how they are doing and where they need to improve.
One way to effectively coach agents while they or you are working remotely is to rely on call recordings and live call coaching. Call recordings can be a great training tool, as new agents can listen to successful calls and note which tactics are used to best help the customer. Live call coaching allows managers to listen into an active call that a new agent is making. Plus, managers can also enter the live call if needed to save the conversation or whisper just to their agent to provide assistance during the call.