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Contact center

Complete Contact Center Software

An all-in-one business phone solution to double call center productivity and provide a seamless customer experience. Everything you need for inbound and outbound calling can be implemented easily with no extra hardware.

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Easy accountability

Make sure every call is handled properly and every customer is well taken care of with advanced call center features to keep your team on track and organized. Dozens of integrations with leading CRM and helpdesk software keeps teams productive and accountable.

Customer experience

Every customer is important, and so is their time. That’s why you need high quality contact center features to ensure no customer gets stuck on hold or has to try calling back later. Give your team the tools they need to win new business and keep existing customers happy.

Track KPIs

Stay informed and in control. Live call boards and custom reports give you a birds eye view of your team’s performance, past and present. Zoom in to tackle problem areas with live call monitoring, call recording, and individual agent reports.

Learn more about Kixie

Discover how Kixie can save you time and help you connect with more leads.

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Coaching, automation & management tools all in one place.

Advanced inbound call routing

Kixie makes it simple and easy to set up advanced inbound call routing, with unlimited stackable IVR menus, custom greetings and hold music, ring groups, extension dialing and more.

Automatic Call Distribution

Advanced Queues

More incoming calls than available agents? Queues maintain a high quality customer experience with estimated wait times, in queue options and automatic call backs.

Inbound Call Queues

Coaching Made Simple

Maintain accountability, avoid disputes, and train more effectively with automatic call recording. Integrate with top conversation analytics software for deeper insights and better coaching.

Live Call Coaching

One of the best companies we have partnered with!

Kixie Powercall and SMS has increased team efficiency by over 130%! The Kixie team is an extension of our team and are committed to our success. From the first sales interaction, to support, and customer success, the Kixie team continues to go above and beyond. Great value, reliable product, and a CS team that any company would love to claim as their own... they are truly there to help us succeed.

Brad B. | Information Technology Services

CRM Integration

Calling & texting integrated with any toolset.

Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.

Frequently asked questions

Got a question? We've got answers. If you have some other questions, contact us here.

A contact center is a business’ central hub for communication with customers, prospects, and stakeholders. It is usually made up of sales people and team members who have direct contact with external stakeholders. Customers can get in touch with a company’s contact center by various means of communication, including phone, email, SMS, and social media.

Automation software is often used to increase sales in a business’ call center or contact center, so that sales agents have more control over how they spend their time. Automations such as auto dialer software, SMS automations, voicemail drop, and more can increase agents’ productivity and lead to more sales.

Call center software is a type of business software that enables call center agents to effectively manage customer call volume. The software typically includes a call management system, an automated call distribution system, and interactive voice response capabilities. Call center software can be used to route calls to the appropriate agent, track call volume and statistics, and provide customers with self-service options.

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