Improve your customers’ experience by offering callbacks instead of waiting on hold. Automatically prompt agents to call back customers when they request a callback from the inbound call queue menu.
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Available agents are prompted to give customers a callback by default, or toggle “Auto-answer callbacks” on in the dashboard for the first available agent to immediately return the call automatically.
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It only takes a few minutes to set up your first inbound call queue and configure auto-callback settings. With intuitive options in the dashboard and a highly responsive customer support team, we’ll make sure you’re up and running smoothly in no time.
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Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing, let alone it adding the contact into our system if it isn't already in there. The easy to use editing option for contacts is phenomenal, also the ability to make notes on calls and scheduling call backs.
Mike B. | Operations Manager
Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.
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When a company provides a ‘request a callback’ option, it means that potential customers can submit their contact information and request that a company representative call them back at a later time. It is generally more convenient for customers, who can request a callback at another time instead of waiting on hold for the next available representative. In most cases, companies will provide a timeframe within which they will return the call, so that customers know when to expect the call.
Many cloud-based business phone systems offer a ‘request a callback’ option that’s built-in to their phone software. You can easily set up a request a callback option on inbound calls with Kixie, by adjusting the call queue settings in the dashboard.
