Maintain your good reputation and avoid penalties. Stay compliant with FCC and TCPA regulations with call recordings that are automatically disabled for calls to two-party consent states and regions. Notify incoming callers of call recording with a custom greeting played before every call.
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Ensure you are staying up-to-date with FCC and TCPA regulations, and avoid any legal trouble with call recordings that are automatically disabled when receiving a call from or calling into two-party consent regions.
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Choose to let callers know their conversation will be recorded with a personalized greeting that automatically plays before each call. This gives the caller the chance to decide if they would like to continue with the call, or contact your company via another channel.
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The states that require two-party consent for call recordings are California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington. If you plan on recording inbound or outbound calls in any of these states, it's important to get the consent of all parties involved before doing so. Failure to do so could result in legal penalties.
While the Federal Communications Commission (FCC) currently has no regulations aimed at the recording of phone conversations in the United States, certain states have enacted their own laws regarding call recordings. Be sure to research the state you are calling in for specific guidelines.
