Set incoming calls to ring to a group of agents simultaneously, in a specific order, or in a round robin. Layer with IVRs and call queues for a highly capable, endlessly customizable call center experience.Try Kixie Free
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Every customer is important. Ensure every incoming caller gets the attention and support they deserve by configuring ring groups to best suit your business needs.
Make sure the correct agents answer the phone, and in the correct order. Pair ring groups with customizable voicemail greetings to make sure no one is left hanging.
Use ring groups with other robust features designed to increase productivity for your agents, like PowerDialer, voicemail drop, SMS templates, and click-to-call.
Local presence, easily accessible multiple direct numbers and caller ID name are just a few of the great features that are easy to understand and use. Reporting features and options for call routing setup work great for us. Customer service is fast and very helpful. Would highly recommend.
Insurance Agency Professional
Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.
Ring groups allow incoming calls to be routed to multiple agents in one of three ways: simultaneous, linear, and linear round robin – meaning fewer missed calls for your business.
For incoming calls to a simultaneous ring group, all agents assigned to that ring group will be rung at the same time. The call will connect with whoever answers first. For linear ring groups, incoming calls will ring one agent at a time, based on their position on a list, until someone answers the call. For linear round robin ring groups, incoming calls are evenly distributed among agents: call 1 would go to agent 1, call 2 to agent 2, and so on.
If none of the agents assigned to the ring group are available to take an incoming call, you can choose what happens to the call by adjusting the “No Answer Action” setting. Calls can be routed anywhere except the same ring group.
You can add as many agents as you would like to a ring group, as long as they have an active Kixie account.
Yes, within the ring group settings on the Kixie dashboard, you can choose which device an incoming call should ring to for each agent. You may also select multiple devices for a single agent, so that an agent receives the call on their cell phone and their Kixie dialer, for example.