Ring groups allow incoming calls to be routed to multiple agents in one of three ways: simultaneous, linear, and linear round robin – meaning fewer missed calls for your business.
RING GROUPS
Ensure Every Call is Answered
Ensure every call is answered with Kixie’s ring groups. Distribute incoming calls to agents simultaneously or in specific order, reducing missed calls and improving response times. Customize with IVRs and call queues for a seamless call center experience.
Power Dialer Session
Live
Queued
148
Dialed
12
Connected
3
Avg Duration
2:34
Currently Dialing
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Take a Test DriveFrequently asked questions
Got a question? We've got answers. If you don't find your answer below, you can contact us.
For incoming calls to a simultaneous ring group, all agents assigned to that ring group will be rung at the same time. The call will connect with whoever answers first. For linear ring groups, incoming calls will ring one agent at a time, based on their position on a list, until someone answers the call. For linear round robin ring groups, incoming calls are evenly distributed among agents: call 1 would go to agent 1, call 2 to agent 2, and so on.
If none of the agents assigned to the ring group are available to take an incoming call, you can choose what happens to the call by adjusting the “No Answer Action” setting. Calls can be routed anywhere except the same ring group.
You can add as many agents as you would like to a ring group, as long as they have an active Kixie account.
Yes, within the ring group settings on the Kixie dashboard, you can choose which device an incoming call should ring to for each agent. You may also select multiple devices for a single agent, so that an agent receives the call on their cell phone and their Kixie dialer, for example.