Improve your sales process and keep your team on top of new leads. Log default and custom dispositions in your CRM automatically after every call with just one click.
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Simplify your call outcome tracking. After a call ends, agents are automatically prompted to log a call disposition in the dialer, which is synced with the CRM connected to the dialer.
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Choose to require a call disposition every time a call ends, or leave it up to your agents to decide by toggling “Call Outcome” on or off in the dialer. Add custom call disposition options in the dashboard for more accurate reporting.
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Easily setup follow-up actions based on call outcomes such as sending an email or updating a deal stage in the CRM. Or, filter your contacts in your CRM based on selected call dispositions.
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I would recommend this product to anyone considering an online dialing service for calls and to be able to track calls with dispositions, notes, CRM compatibility and more!
Ashley V. | Peer Counselor
Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.
Got a question? We've got answers. If you have some other questions, contact us here.
A call disposition is the call outcome or result of a call. There are many possible call dispositions, but some of the most common include: voicemail, transferred call, disconnected call, no answer, and call completed. The call disposition can be determined by the sales or customer service representative, and it is typically documented in the call log and the CRM.
Yes, you can require agents to choose a call disposition type at the end of every call. If you and your agents are using Kixie as your sales dialer, you can toggle the “Require Outcome” setting on or off within the dialer, depending on your call center’s needs.
