Running a successful business is all about looking forward, whether that be finding ways to expand your customer base, creating new product lines, or …

What does the future hold for business VoIP? In 2023, there will be a variety of changes to VoIP technology and how it’s used. For starters, …

3 Tips to Get Your Teams in Gear this December The end-of-the-year slump approaches, and many businesses may find themselves scrambling to hit their …

While retail businesses see booming sales during the holidays, B2B companies tend to suffer. No matter what season it is, we all want to increase our …

Industry: Software Development Location: San Diego, CA No. of Employees: 51-200 CRM: HubSpot GoSite is on a mission to empower small businesses …

Time is money. See how much of it you could save with Kixie. It’s possible to improve your team’s productivity just by switching to the …

It’s unlikely all sales calls will get through to the right person every time. In fact, research shows 80% of sales calls go through to voicemail …

The Follow Up Call: Close More Deals With These Helpful Tips Common statistics state that closing a sale takes eight or more touch points. Therefore, …

The short-term economic effect of COVID-19 is now developing into longer-term economic uncertainty. Motivating sales teams amidst a climate of rising …

Contact centers are where customers engage with your company on the most personal level. Contact centers are multifaceted, communicating with …

Making Customer Retention for Small Business Work Keeping SaaS Customers Happy Customer Retention Metrics That Matter to Your Bottom Line It costs …

Improving productivity in the workplace is a central goal of any small business owner or sales manager. If you can increase call center productivity, …

The small business contact center is the heart of any small to medium enterprise (SME). It’s usually the place where leads are generated, business …

In a new company’s rush to become competitive online, it’s tempting to jump on every tech fad that purports to be the next best thing. Many of these …

Sales Qualified Leads vs. Marketing Qualified Leads Your prospects must complete a long journey before becoming one of your paying customers. …

The Importance of Buyer Personas and How to Use Them with Your Team No matter how exciting and innovative your value proposition is, every product or …

Speed to Lead: What It Is, Why It Matters and 3 Ways to Boost Yours Speed to lead is the average time it takes for salespeople to contact prospects …

Companies are always looking to reduce the cost of running their call centers. By employing contact center automation software, you can reduce the …

Do you know how each of your sales reps performs individually and what they bring to the team? Your team’s performance reflects on you personally as a …

There are hundreds of sales metrics that you can track, but tracking only a couple of key metrics will provide a rough estimate of how well a business …

Improve the productivity of your call center, and your business can skyrocket. Even just a few percentage point improvements in key performance …

Researching Your Brand’s Customer Experience Excellent Customer Service Throughout the Journey Better Customer Experience = More Sales Only around …

Every department of your company works diligently to offer customers the first-rate experience they expect from your brand. Customer support is one of …

If your sales team primarily worked in an office before the pandemic hit, you’ve undoubtedly had to weather some extraordinary changes to how your …

What are Empathy Statements? How to Use Empathy Statements Examples of Empathy Statements for Customer Service Learn More About Best Practices What …

Revenue operations is a business function focused on optimizing the revenue growth of an organization. It works to streamline processes and systems in …

While you may feel like your sales process is already optimized, it’s almost certain that some time is being lost throughout the day. Small …

Contact centers are the beating heart of many businesses – most of the revenue generating activities occur here, and a successful contact center alone …

Years ago, it seemed nobody thought that Kmart would shrink its operation so significantly, but today there are only a handful of Kmart retail …

In sales, the win rate (or conversion rate) refers to the percentage of deals or opportunities that a sales team successfully closes or wins. It is a …

Conversions are the lifeblood of any e-commerce business. Your business is not sustainable if you’re not converting visitors into customers. …

As companies grow, they often face the challenge of siloed teams working in parallel, not in tandem (or worse, working against each other). Enter: …

Sales engagement is an important part of any successful B2B sales process. It helps businesses build relationships with their prospects and customers, …

Sales engagement is critical for B2B companies as it helps them to build relationships with potential customers and drive sales success. With an …

As a sales manager, one of the most important things you can do to ensure success is to track and measure the effectiveness of your sales engagement …

How to Use SaaS to Sync Your Business for Increased Success SaaS, or software as a service, is also known as cloud-based software. This approach to …

What Are the Advantages of Remote Call Center Jobs? How to Set-up a Virtual Call Center As a small business owner, there’s always something to do. …

Revenue operations is a key component of any business and involves overseeing the various processes that contribute to the generation of revenue. It …

Revenue operations is a business concept that focuses on analyzing, optimizing and automating processes related to sales, marketing, customer service …

As a sales manager in a B2B company, you’re well aware of the importance of driving growth and scaling your business. One key aspect of …

Product adoption rate refers to the speed or percentage at which customers or users adopt and start using a new product or service. It is a measure of …

Sales velocity is a crucial metric for businesses looking to understand the efficiency and effectiveness of their sales process. By measuring the …