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How to Use Social Media to Enhance Sales and Customer Service In the old days, businesses fought over their place on the billboards on the main …

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In today’s fast-paced business environment, automation plays a crucial role in streamlining work processes and improving efficiency. One such …

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Automatic Call Distribution (ACD) software has been around for decades, but it’s still one of the most effective ways to streamline and manage inbound …

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A CSAT (Customer Satisfaction) Score is a metric used to measure the level of satisfaction that customers have with a product, service, or overall …

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Industry: Digital Marketing Location: Rochester, NY Employees: 33 CRM: Zoho About Real Estate Nexus Getting into meaningful conversations over the …

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Kixie PowerCall Placed in Software Advice’s Frontrunners for Call Center Software Kixie PowerCall has been making waves in the call center software …

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NPS analytics, also known as Net Promoter Score analysis, plays a pivotal role in understanding and harnessing customer loyalty and satisfaction. By …

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What’s more annoying than calling a company’s customer service line and getting an automated response, then having to yell “LET ME TALK TO A HUMAN!” …

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Making Customer Retention for Small Business Work Keeping SaaS Customers Happy Customer Retention Metrics That Matter to Your Bottom Line It costs …

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A simple Google search for “SaaS sales team titles” returns an almost overwhelming number of titles, from Sales Development Representative and Sales …

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Great customer service can elevate your company above the competition and get you loyal, lifelong customers. 94% of US consumers say they believe …

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What are Empathy Statements? How to Use Empathy Statements Examples of Empathy Statements for Customer Service Learn More About Best Practices What …

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What is an Account Manager (AM)? AM Job Description AM Salary AM Career Outlook AM Jobs If you’ve ever found yourself wondering… “What’s the …

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What is a Customer Success Executive (CSE)? CSE Job Description CSE Salary CSE Career Outlook CSE Jobs If you’ve ever found yourself wondering… …

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What is a Customer Success Manager (CSM)? CSM Job Description CSM Salary CSM Career Outlook CSM Jobs If you’ve ever found yourself wondering… …

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What is a Customer Success Representative (CSR)? CSR Job Description CSR Salary CSR Career Outlook CSR Jobs If you’ve ever found yourself wondering… …

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What is a Customer Success Specialist (CSS)? CSS Job Description CSS Salary CSS Career Outlook CSS Jobs If you’ve ever found yourself wondering… …

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Revenue operations is a critical function in any business, as it encompasses the activities and processes that drive revenue growth. These activities …

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In today’s competitive B2B market, customer support plays a crucial role in driving revenue growth. By effectively integrating customer support …

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Day in and day out, customer service professionals are expected to provide a stellar experience every time they interact with customers. Improving …

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Day in and day out, healthcare customer service professionals are expected to provide a stellar experience every time they interact with patients. …

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In today’s fast-paced business world, it’s crucial for businesses to protect their caller ID reputation and avoid outbound calls showing …

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As a customer service representative, you’ll provide all manner of solutions to a company’s customers. But before you start this important endeavor, …

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Revenue operations is a key component of any business and involves overseeing the various processes that contribute to the generation of revenue. It …

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What is a Key Account Manager (KAM)? KAM Job Description KAM Salary KAM Career Outlook KAM Jobs If you’ve ever found yourself wondering… “What’s the …

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What is an Outbound Customer Service Representative (OCSR)? OCSR Job Description OCSR Salary OCSR Career Outlook OCSR Jobs If you’ve ever found …

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In today’s fiercely competitive business landscape, customer service has emerged as a critical differentiator for companies aiming to thrive and …

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Revenue operations is a term that you may be hearing more and more in the business world. But what is it? Revenue operations is a holistic approach to …