Customer Support

What Is Customer Effort Score (CES)? Definition And Calculation

In today’s competitive business landscape, customer loyalty hinges not just on the quality of products or services but significantly on

ACD Contact Centers: Automatic Call Distribution Definition and Examples

TL;DR Automatic Call Distribution (ACD) routes every inbound voice, chat, or SMS interaction to the best-qualified agent by reading

What is Revenue Operations? A Beginner’s Guide to Unlocking Business Growth

Revenue operations is a term that you may be hearing more and more in the business world. But what is

Outbound Customer Service Representative (OCSR)

What is an Outbound Customer Service Representative (OCSR)? OCSR Job Description OCSR Salary OCSR Career Outlook OCSR Jobs If you’ve

Account Manager (AM)

What is an Account Manager (AM)? AM Job Description AM Salary AM Career Outlook AM Jobs If you’ve ever found

Key Account Manager (KAM)

What is a Key Account Manager (KAM)? KAM Job Description KAM Salary KAM Career Outlook KAM Jobs If you’ve ever

Customer Success Representative (CSR)

What is a Customer Success Representative (CSR)? CSR Job Description CSR Salary CSR Career Outlook CSR Jobs If you’ve ever

Customer Success Manager (CSM)

What is a Customer Success Manager (CSM)? CSM Job Description CSM Salary CSM Career Outlook CSM Jobs If you’ve ever

Customer Success Executive (CSE)

What is a Customer Success Executive (CSE)? CSE Job Description CSE Salary CSE Career Outlook CSE Jobs If you’ve ever

Customer Success Specialist (CSS)

What is a Customer Success Specialist (CSS)? CSS Job Description CSS Salary CSS Career Outlook CSS Jobs If you’ve ever

Innovative Ways to Measure and Monitor Your Revenue Operations Performance

Revenue operations is a key component of any business and involves overseeing the various processes that contribute to the generation

How to Write a Resume for a Customer Service Job

As a customer service representative, you’ll provide all manner of solutions to a company’s customers. But before you start this

How to Look Up Your Business Phone Number’s Caller ID Reputation

In today’s fast-paced business world, it’s crucial for businesses to protect their caller ID reputation and avoid outbound calls showing

How to Improve Your Caller ID Reputation Score for Healthcare Services

For healthcare customer service professionals, making sure every patient interaction goes smoothly is crucial. A reliable caller ID reputation can

How to Improve Your Caller ID Reputation Score for Customer Service

Day in and day out, customer service professionals are expected to provide a stellar experience every time they interact with

How to Add Customer Support to Your B2B Revenue Operations Strategy

In today’s competitive B2B market, customer support plays a crucial role in driving revenue growth. By effectively integrating customer support

How Automation Can Help Drive Revenue Operations and Growth

Revenue operations is a critical function in any business, as it encompasses the activities and processes that drive revenue growth.

Maximize Sales and Customer Service With These Social Media Strategies

How to Use Social Media to Enhance Sales and Customer Service In the old days, businesses fought over their place

How To Automatically Create a Ticket in HubSpot With a Kixie Call Outcome

In today’s fast-paced business environment, automation plays a crucial role in streamlining work processes and improving efficiency. One such process

What is a CSAT (Customer Satisfaction) Score and How Is It Measured?

Table of Contents What Is CSAT and Why It Matters How CSAT Is Measured CSAT vs. NPS vs. CES: Comparing

How Real Estate Nexus Boosted Connections 7x With Kixie

Industry: Digital Marketing Location: Rochester, NY Employees: 33 CRM: Zoho About Real Estate Nexus Getting into meaningful conversations over the

Kixie Recognized as a Top Call Center Software by Software Advice

Kixie PowerCall Placed in Software Advice’s Frontrunners for Call Center Software Kixie PowerCall has been making waves in the call

What is Net Promoter Score (NPS)?

NPS analytics, also known as Net Promoter Score analysis, plays a pivotal role in understanding and harnessing customer loyalty and

Intelligent Inbound Call Routing: What it Is and How it Works

What’s more annoying than calling a company’s customer service line and getting an automated response, then having to yell “LET

4 Most Common Customer Support Mistakes and How to Avoid Them

Great customer service can elevate your company above the competition and get you loyal, lifelong customers. 94% of US consumers