Custom CRM Dispositions

We can send call disposition data to your custom CRM endpoint.

To do this, setup an endpoint to accept the following JSON data:

{
  "data": {
    "disposition": "Busy2",
    "subject": "outgoing Call: Busy2",
    "note": "",
    "businessid": "157",
    "userid": "187",
    "dealid": "",
    "externalid": "3c9a4be6-a6cc-11eb-8666-bd85f849a7d4",
    "callid": "142838559",
    "timezone": "America/Los_Angeles",
    "callType": "",
    "hookevent": "customCRMdisposition",
    "webhookurl": "https://webhook.site/7ad4a616-1e3d-43b7-9a49-825dda537230?type=disposition",
    "callDetails": {
      "callid": "142838559",
      "businessphoneid": "0",
      "businessid": "157",
      "calldate": "2021-04-26 20:16:10",
      "firstsix": "480381",
      "fromnumber": "13106270402",
      "tonumber": "14803817315",
      "duration": "14",
      "rate": null,
      "amount": "0.0110",
      "externalid": "3c9a4be6-a6cc-11eb-8666-bd85f849a7d4",
      "conferenceName": null,
      "clientid": "1",
      "calltype": "outgoing",
      "source": "Kixie",
      "createdate": null,
      "updatedate": null,
      "name": null,
      "enddate": null,
      "callstatus": "answered",
      "externalstatus": "NORMAL_CLEARING",
      "recordingurl": "https://calls.kixie.com/3c9a4be6-a6cc-11eb-8666-bd85f849a7d4.mp3",
      "recordingsid": null,
      "recordingduration": "0",
      "originalCallDate": null,
      "ext": null,
      "externalparentid": null,
      "answeredbynumber": "0",
      "callmadeby": "187",
      "webhookupdates": "0",
      "webhookupdatesanswered": "0",
      "callmadeto": "0",
      "tonumber164": "+14803817315",
      "fromnumber164": "+13106270402",
      "callrecordingupdates": "1",
      "isc2c": "0",
      "disposition": "Busy2",
      "isPowerListSession": "0",
      "fname": "Keith",
      "lname": "Muenze",
      "calleridName": "Keith Muenze",
      "email": "kmuenze@gmail.com",
      "initialdefault": null,
      "destinationName": "",
      "cadenceactionprocessid": null,
      "powerlistid": null,
      "HScalltype": ""
    }
  }
}