Disposition Webhook
The Disposition Webhook is triggered every time an agent leaves a disposition.
{
"data": {
"disposition": "Note",
"purpose": "",
"dispositionExternalid": "",
"purposeExternalid": "",
"subject": "",
"callType": "outgoing",
"note": "",
"businessid": "995",
"userid": "107742",
"phone": "+18084899319",
"contactid": "",
"dealid": "",
"externalid": "0c79d4ba-e54f-44d9-bfc6-bc3f4dfd2e66",
"callid": "368131317",
"timezone": "America/Chicago",
"powerlistId": "105192",
"powerlistContactEmail": "",
"callDetails": {
"callid": "0c79d4ba-e54f-44d9-bfc6-bc3f4dfd2e66",
"businessid": "995",
"calldate": "2024-07-17 15:09:30",
"fromnumber": "+15209993116",
"tonumber": "+18084899319",
"duration": null,
"amount": null,
"externalid": "0c79d4ba-e54f-44d9-bfc6-bc3f4dfd2e66",
"calltype": "outgoing",
"callstatus": "answered",
"recordingurl": "https://calls.kixie.com/0c79d4ba-e54f-44d9-bfc6-bc3f4dfd2e66.mp3",
"recordingsid": null,
"tonumber164": "+18084899319",
"fromnumber164": "+15209993116",
"disposition": "Note",
"fname": "Eddy",
"lname": "Zone-7 (qa1)",
"calleridName": "Eddy Zone-7",
"email": "echau+n7@kixie.com",
"destinationName": "PowerList",
"cadenceactionprocessid": null,
"powerlistid": "105192",
"HScalltype": "outgoing",
"powerlistsessionid": "1927544",
"extensionDial": "0",
"toExt": null,
"fromExt": null,
"answerDate": "2024-07-17 15:09:30",
"callEndDate": null,
"transcriptionXd": null,
"transcriptionStatus": null,
"transcriptionS3Key": null,
"crmlink": "",
"contactid": "",
"dealid": "",
"webhookurl": "https://webhook.site/dispowebhooktest",
"outcome": "outgoing"
},
"activeCRM": {
"meta": {
"success": true
},
"result": {
"crmName": "hubspot",
"logo": "hubspot.png",
"userAgent": "Kixie Integration - tech@kixie.com",
"crmID": "16",
"userid": "107742",
"user": "",
"token": "5571dba6-201b-4abf-acf7-9bbb8997767d",
"refreshTokenExpiration": "",
"pass": "",
"accountid": "46741754",
"location": "",
"createdate": "2024-06-27 22:46:56",
"updatedate": "",
"errordate": "",
"isActive": "1",
"accessToken": "",
"tokenupdate": "",
"tokenvaliduntil": "",
"externalEmail": "echau@kixie.com",
"externalOwnerid": "67967150",
"isDeleted": "0",
"version": "",
"customName": "",
"customSearchEndpoint": "",
"customDispositionEndpoint": "",
"customActivityEndpoint": "",
"customContactUpdateEndpoint": "",
"customHeaders": "",
"isAdmin": "0",
"auditRequestId": "",
"customDomainName": ""
},
"call": "call calls.getActiveCRM3(107742, 995);"
},
"powerlistContactDetails": {
"result": {
"powerlistContactId": "157727945",
"powerlistId": "105192",
"powerlistSpreadsheetId": "117646",
"status": "enqueue",
"rowNumber": "7",
"phoneNumber": "18084899319",
"phoneNumber164": "+18084899319",
"email": "",
"firstName": "Oahu",
"lastName": "Kailua",
"title": "",
"companyName": "345 Hahani St, Kailua, HI 96734-2838",
"externalOwnerId": "",
"crmContactId": "",
"targetTimeZone": "UTC-10",
"attemptCount": "1",
"lastAttemptDateTime": "2024-07-17 15:09:05",
"retryAfterDateTime": "2024-07-17 15:12:37",
"ownerUserId": "",
"reservedForUserId": "",
"reservedDate": "",
"nextCallRefresher": "",
"refresherCreatedBy": "107742",
"refesherUpdateDateTime": "2024-07-17 15:09:37",
"outcome": "",
"outcomeCreatedBy": "107742",
"outcomeUpdateDateTime": "2024-07-17 15:09:37",
"ssData": "{}",
"createdDate": "2024-07-17 15:07:59",
"targetTimeZoneDst": "UTC-9",
"dstStartDate": "2024-01-01 00:00:00",
"dstEndDate": "2024-12-31 00:00:00",
"dstNextUpdateTimestamp": "2024-12-31 00:00:00",
"statAnswered": "0",
"statConnected": "0",
"statTalkTimeinSec": "7",
"lastDialOutcome": "Answered - Note",
"deferredReason": "Min. Duration Between Calls Applied",
"machineDetected": "0",
"machineNotDetected": "0",
"mdAssisted": "0",
"groupId": "6914f7a8-f5ae-4f97-876f-81cd751ec634",
"auditRequestId": "7981"
}
},
"hookevent": "disposition",
"webhookurl": "https://webhook.site/dispowebhooktest",
"webhookHeaders": null,
"number": "+18084899319",
"customernumber": "+18084899319",
"businessnumber": "+15209993116"
}
}