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It’s unlikely all sales calls will get through to the right person every time. In fact, research shows 80% of sales calls go through to voicemail …

14 July 2022
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The Follow Up Call: Close More Deals With These Helpful Tips Common statistics state that closing a sale takes eight or more touch points. Therefore, …

12 July 2022
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The short-term economic effect of COVID-19 is now developing into longer-term economic uncertainty. Motivating sales teams amidst a climate of rising …

23 June 2022
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Contact centers are where customers engage with your company on the most personal level. Contact centers are multifaceted, communicating with …

22 June 2022
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Conversions are the lifeblood of any e-commerce business. Your business is not sustainable if you’re not converting visitors into customers. …

21 June 2022
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It costs you more to find new customers than it does to keep the ones you have. Not only that, the customers who have already chosen you are more …

15 June 2022
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Improving productivity in the workplace is a central goal of any small business owner or sales manager. If you can increase call center productivity, …

9 June 2022
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The small business contact center is the heart of any small to medium enterprise (SME). It’s usually the place where leads are generated, business …

1 June 2022
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In a new company’s rush to become competitive online, it’s tempting to jump on every tech fad that purports to be the next best thing. Many of these …

26 May 2022
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Sales Qualified Leads vs. Marketing Qualified Leads Your prospects must complete a long journey before becoming one of your paying customers. …

18 May 2022
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The Importance of Buyer Personas and How to Use Them with Your Team No matter how exciting and innovative your value proposition is, every product or …

16 May 2022
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Speed to Lead: What It Is, Why It Matters and 3 Ways to Boost Yours Speed to lead is the average time it takes for salespeople to contact prospects …

13 May 2022
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Years ago, it seemed nobody thought that Kmart would shrink its operation so significantly, but today there are only a handful of Kmart retail …

11 May 2022
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How to Use SaaS to Sync Your Business for Increased Success SaaS, or software as a service, is also known as cloud-based software. This approach to …

3 May 2022
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Companies are always looking to reduce the cost of running their call centers. By employing call center automation software, you can reduce the cost …

7 April 2022
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Do you know how each of your sales reps performs individually and what they bring to the team? Your team’s performance reflects on you personally as a …

25 February 2022
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There are hundreds of sales metrics that you can track, but tracking only a couple of key metrics will provide a rough estimate of how well a business …

3 February 2022
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Improve the productivity of your call center, and your business can skyrocket. Even just a few percentage point improvements in key performance …

28 January 2022
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What does the future hold for business VoIP? In 2022, there will be a variety of changes to VoIP technology and how it’s used. For starters, …

21 January 2022
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As a small business owner, there’s always something to do. While you’re attending to one project, it can be easy to miss new opportunities or fail to …

20 January 2022
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Only around 58.1% of sales reps manage to meet their quotas, and 68% of B2B companies find lead generation a major challenge. Why is this? A big part …

14 December 2021
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Every department of your company works diligently to offer customers the first-rate experience they expect from your brand. Customer support is one of …

13 December 2021
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If your sales team primarily worked in an office before the pandemic hit, you’ve undoubtedly had to weather some extraordinary changes to how your …

19 November 2021
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What will lead to the best ROI for your business? From introducing new product lines to prioritizing SEO strategies, businesses are always on the hunt …

28 October 2021