How Real Estate Nexus Boosted Connections 7x With Kixie
Spam-flagged caller IDs had cut Real Estate Nexus reps to 1-2 pickups a day on 150+ daily calls. Within 10 days of going live on Kixie, ConnectionBoost lifted each rep to 10-15 conversations per day, and the six-person team now holds 60-90 conversations daily.
- 7x
- more daily conversations per rep (from 1-2 pickups to 10-15)
- 60-90
- team conversations every day
- +50%
- phone productivity versus their previous provider
- 10 days
- from signup to fully trained and dialing
“ConnectionBoost was one of the biggest things that I needed. It skyrocketed our pickup rate immediately.”
Who Real Estate Nexus Is
Real Estate Nexus is a digital marketing firm in upstate New York that helps real estate agents and teams reach more clients through online marketing and lead generation support.
Senior Director Hailee Holloman leads a team of six Business Development Specialists whose job is to get inbound leads from webinars and digital campaigns on the phone and book them into consultations. Once prospects become clients, the company backs them with daily one-on-one office hours and support.
The Problem: Spam Flags Were Eating the Pipeline
On the previous phone system, the team’s numbers started showing up as spam on caller ID, and pickup rates collapsed. Each specialist was making 150 calls or more a day and getting only 1-2 pickups.
The effect on sales was bad enough that Hailee went looking for a replacement, eliminating vendors that did not meet her standards for customer service before landing on Kixie.
The Solution: ConnectionBoost Plus a Custom Zoho Integration
Fast rollout: Within 10 days the team was fully up and running, trained, and dialing with Kixie PowerCall.
Spam-proof caller ID: ConnectionBoost enables local presence dialing and automatically detects and rotates out numbers flagged as spam, which skyrocketed the pickup rate immediately.
A CRM that fills itself in: Kixie’s team built a custom Zoho integration that maps PowerDialer fields to Zoho fields, so reps stay in the dialer instead of bouncing to the CRM. The integration auto-updates the last-contact date from every call and text, keeping reporting accurate.
A motivated sales floor: Live Leaderboards are projected on the sales floor wall, and the team is obsessed with knowing where everyone stands.
The Results
Six months in, each Business Development Specialist gets into 10-15 phone conversations per day, and the team holds 60-90 conversations daily, converting more inbound leads into booked appointments with account closers.
Hailee estimates phone productivity is up 50% compared to the previous provider, with overall team production up another 15-20% thanks to the custom Zoho integration.
Support sealed it. Emails get fast responses, her product suggestions have actually shipped, and in her words, the Kixie team actually listens.
The Results, in Detail
10-15 conversations/day
Per rep, up from 1-2 pickups a day when their old numbers were flagged as spam.
60-90 daily conversations
Across the six-person team, feeding more booked appointments to account closers.
50% more productive
Hailee’s estimate of the phone productivity gain versus the previous provider.
15-20% more production
The additional team-wide lift from the custom Kixie-Zoho integration and automated contact logging.
Are spam flags killing your pickup rate?
ConnectionBoost detects and rotates out flagged numbers automatically, so your reps reach real people again.