Is Mojo Dialer right for your business or is Kixie a better alternative? Your business relies on agents making lots of calls. With so many sales dialers on the market, how do you choose the optimal solution? Following the tried and true method of comparing features and reading online reviews can lead you to the best choice. Thankfully, we’ve done the work for you by taking a realistic look at how Mojo Dialer stacks up to Kixie.
The Options: Mojo Dialer and Kixie
Table of Contents
- Things to Consider
- CRM Integration
- Integration to Phone Service
- Onboarding and Support
- Local Number Options
- Dialing Capabilities
Overview of Mojo Dialer and Kixie
Mojo touts itself as, “…an all-in-one prospecting system including web-based and mobile CRM, Power Dialer and Real Estate Data.” They focus on real estate, saying that they, “… are used by thousands of Real Estate and sales agents…” on their LinkedIn page. According to LinkedIn, they have 7 employees and are located in Littleton, NH. Mojo dialer has just over 20 reviews on the popular business software & service review site, G2, with an average rating of 4/5 stars.
Kixie provides seamless integrated voice capabilities for sales teams, combining enterprise phone service with rock solid, intelligent CRM integrations and a power sales dialer. Focused on making sales teams more productive and successful, Kixie offers deep integrations into leading CRMs to ensure the highest possible sales team output. Kixie calls Santa Monica, CA home. G2Crowd.com lists over 280 reviews for Kixie, with numerous 5-star reviews and an overall rating of 4.6 stars. Capterra.com shows over 220 reviews and an overall rating of 4.7/5 stars.
Things to Consider for Sales Dialers
Outbound call agents drive your business growth. Arming them with great tools to reach as many prospects as possible accelerates that growth. The quality of your sales dialer directly impacts how many calls your agents can make, as well as the the quality of the connection on those calls. What good are calls without robust reporting? When assessing dialers, look at the quality of information the system provides. Call agents should have the capacity to track call history, easily transfer calls to sales staff, and not worry about dropped calls. Managers should be able to quickly assess call agents’ performance.
What’s more, tightly linking your calling activities to your existing CRM can boost productivity immensely. You want agents to have all the information they need to successfully complete calls, without system delays. This makes a robust CRM integration incredibly important to your agents’ success. The dialer should not only give you all the features needed for success, but come with full implementation assistance and amazing customer support. We’ll take a deeper look at each of these aspects below.
CRM Integration and Agent Speed
Mojo Sells CRM Integrations
Mojo lists integrations with a number of real estate CRMs in their FAQ section, including Boomtown, Top Producer, The Wise Agent and Follow Up Boss. They do not list any of the mainstream CRMs that Kixie supports.
Kixie CRM Integrations
Kixie natively connects with many popular CRMs, including Salesforce, Pipedrive, Zoho CRM, HubSpot, Zendesk, and many more. Agents do not have to put in extra effort by referring to information in your own databases as well as what’s on Kixie.
With this full range of information, agents see a complete profile of the customer, including past contact attempts, voicemails or conversations had with other agents. The platform’s clean look and easy-to-navigate features mean agents can find and act on information quickly.
Agents can fully personalize conversations with the prospect on the other end of the line. Because of this integration, you can use your CRM to create new lead. You can import lists from your internal system so the work done by others isn’t lost; it’s available for you to access and fully harness when contacting nurturing leads.
The API integration of Kixie means agents don’t have to worry about technical mishaps while they are on the line with a client. Customers love it too. Stephen C. raves in his review on G2Crowd, “Kixie has been a game changer for our business!” and:
I use the Kixie integration with Pipedrive, and the built-in integration is phenomenal. Then I started playing with the webhooks and zapier automation to really take my business to the next level. If you have a sales team and making calls is how you make money, you need to make sure that you implement Kixie into your business.
Arthur C. writes in his review on G2Crowd, “ These guys are dynamite - works a treat, boosts my sales, like clockwork!” and:
I use a simple crm called pipedrive which I like, and Kixie integrates with my chrome browser, and with pipedrive. Whenever I call a new number, Kixie creates a new prospect record inside pipedrive. And when I’m using my crm to call either clients or prospects, a single click and kixie is at work a-dialing. It uses my actual cell, so return calls come to the right place. I can send a sms message. I can drop a pre-recorded voicemail and kixie is doing the work while I’m already off to the next thing. Saves me time, makes my work easier.
Integration to Phone Service
Kixie Phone Integration
Kixie offers a broad application dialer, appropriate for any business that needs for a multi-line auto-dialing system for calling up to 10 lines at a time. It offers built-in phone service and can replace an existing application such as RingCentral. Raymond James I says in his G2Crowd review, “ The VERY Best Integrated VOIP click to dial system I have ever used, and I’ve tried many”.
Mojo Sells Phone Integration
Mojo offers a sales dialer with click-to-call capabilities, and their dialer features are tailored towards real estate prospecting.
Onboarding and Support
Mojo Sells Support
Following that it’s largely an online system, Mojo’s support is in the form of online webinars and videos. Mojo’s website recommends these twice daily live webinars and demo videos hosted on YouTube for clients to get answers to their questions. They also have a support team that clients can reach out to during normal business hours.
Kixie offers full phone, ticket, email, and Zoom screen share support. All of our customer support agents are located in the US, and are available within minutes for most questions. Customers write overwhelmingly positive reviews of their support experiences. Jorge M writes on his Capterra review,
The customer service is outstanding. We have to make some changes in order to work in my market. The Customer support never left me alone and they treat me as a million dollar bill.
On his Capterra review, Mark T notes :
The other thing that is not a feature - but is a service is the quality and speed of customer support. These guys respond very rapidly and will work until the problem is solved. Rare to find that in the service industry today.
Local number options
Mojo Sells local number options
While Mojo Sells offers a number of dialing capabilities, they do not state that they offer local number dialing on their website.
Kixie local number options
Kixie offers local number dialing, also known as Automatic Local Presence Dialing. Data shows calling agents connect at a significantly higher rate when calling with a local number. Jake B. writes on G2Crowd in his “Kixie is Awesome - Incredibly Reliable Service with Amazing Features!" review :
Lastly, Kixie offers some fantastic features. We save hundreds of dollars each month with their unlimited minutes plan. And the success of our campaigns saw an 8% bump in connection rates when we enabled local presence to always show a local area code when placing outbound calls.
Dialing & Call Capabilities
Mojo Sells dialing & call capabilities
Mojo Sells enables call agents with both a single line dialer and triple line dialer. The single line dialer calls one number at a time. The triple line dialer calls three numbers at the same time, and connects the agent with the first person where the system detects a live connection.
Kixie dialing & call capabilities
Click-to-call, voicemail drop, PowerCall dialing, call recording, calling monitoring, call whispering, and call barging all come out of the box with Kixie. What’s more, you can also opt into multi-line PowerDialing with Kixie, and call up to 10 lines at a time. Giving your telesales reps the ability to click-to-call, drop voicemails automatically and power dial off of your CRM can make the reps extremely efficient.
Managers can use the call recording, call whispering, and call barging functionality to coach and train the sales team. Kixie offers a full suite of reporting aimed at driving sales team performance, including a call reporting and analytics dashboard, and a sales leaderboard. Happye D. notes on their Capterra review:
Kixie allows me to track my calls; view call history; dispose of my calls in order to understand how each call was used; I can easily view, and download each call for Quality Control purposes; I can easily call contacts by using the click to call…without having to manually dial, and organize contacts.
Mojo Sells Pricing
Mojo pricing consists of a per user fee and license fees. They clearly state their pricing on their website and show examples of pricing. Their lead manager user cost costs $10 per user, their Single Line Dialer costs $89 per license, and their Triple Line Dialer costs $139 per license. Mojo charges month per month with no contracts or hidden fees.
Kixie gives customers simple, easy-to-understand pricing starting at $35 per user. Kixie does not lock users into contracts and offers simple per minute pricing for usage overages. Please see the pricing page for full details.
Perhaps more important than price is the value a sales dialer provides. Rowdie Mitch G. states on his review on Capterra that Kixie, “Saved us a ton of money for a simple trackable dialer.” He provided more detail, saying:
I would highly recommend this for businesses using SDR’s who don’t want to over complicate making a dang phone call. I haven’t used all the features to the full ability yet but it has been doing what I need it to. It’s also cheaper than buying new phone lines for each person in the company.
It’s no secret that organizations invest a substantial amount of money into a sales dialer. When that organization relies on its call center as the primary way to finds and nurture leads, every detail is essential. From the technical aspects of running smoothly to the quality of information provided through the platform, it’s worth your while to closely analyze the respective benefits of any sales dialer.
Mojo and Kixie appeal to slightly different markets. Mojo focuses on real estate agents and offers specific integrations and features for that market. For sales teams with multiple call agents, and a strong outbound calling culture, Kixie offers a more robust solution. Kixie’s platform offers reliability, speed, and efficiency. Its seamlessly connection with leading CRMs ensures call reps spend their time calling prospects vs. entering data. Finally, customers rave about Kixie’s support and positive impact on their sales teams.