Is Nextiva right for your business, or is Kixie a better choice? If you’re reading this, chances are your business relies on agents making lots of phone calls. With so many sales dialers on the market, how do you choose the optimal solution?
Following the tried and true method of comparing features and reading online reviews can lead you to the best choice. Thankfully, we’ve done the work for you by taking a realistic look at how Nextiva stacks up to Kixie.
The Options: Nextiva and Kixie
Table of Contents
- Things to Consider
- CRM Integration
- Onboarding and Support
- Local Number Options
- Dialing Capabilities
Overview of Nextiva and Kixie
Nextiva touts itself as an all-in-one solution for contact centers, to “manage all conversations and engage with customers and teams with one powerful easy-to-use solution.” They offer a suite of tools, and a platform that includes video calling, email, SMS, calling, team collaboration, and more. However, their business phone system is separate from their contact center system and in order to access the fine print and pricing details for many of the features advertised on their website, you must talk to an agent.
Kixie provides seamless integrated voice and SMS capabilities for sales teams, combining an enterprise phone service with rock solid, intelligent CRM integrations and a powerful sales dialer. Focused on making sales teams more productive and successful, Kixie offers deep integrations into leading CRMs to ensure the highest possible sales team output. G2 lists over 250 reviews for Kixie, with numerous 5-star reviews and an overall rating of 4.6 stars.
Things to Consider When Choosing a Sales Dialer
Outbound call agents drive your business growth. Arming them with great tools to reach as many prospects as possible accelerates that growth. The quality of your sales dialer directly impacts how many calls your agents can make, as well as the quality of the connection on those calls.
What good are calls without robust reporting? When assessing dialers, look at the quality of information the system provides. Call agents should have the capacity to track call history, easily transfer calls to sales staff, and not worry about dropped calls. Managers should be able to quickly assess call agents’ performance.
Tightly syncing your calling activity to your existing CRM can boost productivity immensely. You want agents to have all the information they need to successfully complete calls, without system delays. This makes a robust CRM integration incredibly important to your agents’ success. The dialer should not only give you all the features needed for success, but come with full implementation assistance and amazing customer support.
Nextiva CRM Integrations
Nextiva lists integrations with HubSpot and Salesforce in their Professional plan, but they do not list many of the mainstream CRMs that Kixie supports (such as Zoho, Pipedrive, Active Campaign, and more).
Kixie CRM Integrations
Kixie natively connects with many popular CRMs, including HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, and many more. Getting your entire sales team on Kixie and integrated with your CRM takes only a few minutes and a few clicks.
Agents do not have to put in extra effort by referring to information in your own databases as well as what’s on Kixie. Agents see a complete profile of the customer, including past contact attempts, voicemails or conversations had with other agents in the Kixie dialer. The platform’s clean look and easy-to-navigate features mean agents can find and act on information quickly. Agents can fully personalize conversations with the prospect on the other end of the line.
Existing customers love Kixie’s seamless CRM integrations too. Stephen C. raves in his review on G2, “Kixie has been a game changer for our business! I use the Kixie integration with Pipedrive, and the built-in integration is phenomenal. Then I started playing with the webhooks and zapier automation to really take my business to the next level. If you have a sales team and making calls is how you make money, you need to make sure that you implement Kixie into your business.”
Mary Beth T. writes in her review of the Kixie sales dialer on G2: “I handle sales and account management, so the ability to easily text or call a client from the CRM or the PowerDialer is a game changer. I cannot quantify how much faster I move with this tool, but I’d take a pay cut to keep Kixie if I had to–it’s that important. I believe Kixie will become more important to our company as we grow and more people utilize it.”
Onboarding and Support
Nextiva offers an online Support hub, with webinars and video explainers, where you can also submit a support ticket or chat with an agent for help.
Kixie offers full US-based phone and email support, meaning you can get in touch with a Customer Success Manager quickly during your business hours. Customers write overwhelmingly positive reviews of their support experiences.
Chris C. writes in his Capterra review, “At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.”
Local Number Options
Nextiva Local Number Options
While Nextiva offers a number of dialing capabilities, they do not state that they offer local caller ID number dialing on their website. While you can choose a number local to your business to dial with, there are no descriptions of a local caller ID feature that allows you to call with a number that’s local to your prospects.
Kixie Local Number Options
Kixie offers local number dialing, also known as Automatic Local Presence Dialing. Data shows calling agents connect at a significantly higher rate when calling with a local number - that is, a phone number that is local in relation to their prospects.
Jake B. writes on G2 in his “Kixie is Awesome - Incredibly Reliable Service with Amazing Features!" review, “Kixie offers some fantastic features. We save hundreds of dollars each month with their unlimited minutes plan. And the success of our campaigns saw an 8% bump in connection rates when we enabled local presence to always show a local area code when placing outbound calls.”
Thomas C. writes in his Capterra review, “Kixie has the easiest and most cost effective local presence that I’ve found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we’ve been using the trial we’ve already been happy with the improvements to our connection rates.”
Dialing & Call Capabilities
Nextiva Dialing & Call Capabilities
Nextiva offers clients a reliable business phone system, however it does not have an outbound power dialer or a multi-line dialing system. In order to call business contacts in an outbound calling campaign, agents using Nextiva would need to manually dial each phone number. Nextiva does include call recordings, voicemail transcription, and 3 professionally recorded greetings on their enterprise plan.
Kixie Dialing & Call Capabilities
Click-to-call, voicemail drop, PowerCall dialing, call recording, calling monitoring, call whispering, and call barging all come out of the box with Kixie. What’s more, you can also opt into multi-line PowerDialing with Kixie, and call up to 10 lines at a time. Giving your telesales reps the ability to click-to-call, drop voicemails automatically and power dial off of your CRM can make your reps extremely efficient.
Managers can use the call recording, call whispering, and call barging functionality to coach and train the sales team. Kixie offers a full suite of reporting aimed at driving sales team performance, including a call reporting and analytics dashboard, and a sales leaderboard.
Happye D. notes on their Capterra review, “Kixie allows me to track my calls; view call history; dispose of my calls in order to understand how each call was used; I can easily view, and download each call for Quality Control purposes; I can easily call contacts by using the click to call…without having to manually dial, and organize contacts.”
Nextiva gives 3 pricing tiers, starting at $18.95 per user, per month, with the current discount applied on their website. These are the prices for their business phone system. However, for their intelligent cloud contact center prices, it’s necessary to speak with a Nextiva agent.
Kixie gives customers simple, easy-to-understand pricing starting at $35 per user, per month. Kixie does not lock users into contracts and offers simple per minute pricing for usage overages. While Kixie’s prices are a bit higher than Nextiva’s, the out-of-the box features that Kixie offers like click-to-call, CRM integration, voicemail drop, call recording, and live call coaching allows you to get more value for your dollar. Please see the pricing page for full details.
More important than price is the value a sales dialer provides. John S. reflects in his G2 review, “Click to call, voice mail drop, SMS templates, CRM integrations, easy to use phone app and real time tracking with dashboards have all made the productivity and management easier and more enjoyable for each team member. All in all with the pricing and the value you get this has been little risk for big rewards.”
It’s no secret that organizations invest a substantial amount of money into a sales dialer system. When that organization relies on its call center as the primary way to find and nurture leads, every detail is essential.
From the technical aspects of running smoothly to the quality of information provided through the platform, it’s worth your while to closely analyze the respective benefits of any sales dialer. Nextiva and Kixie appeal to slightly different needs. Nextiva focuses on straightforward business calling for low to regular call volumes. For sales teams with multiple call agents and high outbound calling volumes, Kixie offers a more robust solution. Kixie’s platform offers reliability, speed, and efficiency. Its seamless connection with leading CRMs ensures call reps spend their time calling prospects vs. entering data. Finally, customers rave about Kixie’s support and overall positive impact on their sales teams.