How To Send an Automated SMS After an Online Purchase

Kixie Team
How To Send an Automated SMS After an Online Purchase | Telephones for business

How To Send an Automated “Thank You” to Customers When They Make a Purchase via Stripe

In today’s fast-paced world, providing excellent customer service is crucial for businesses to thrive. One effective way to enhance the customer experience is by sending automated thank you SMS messages when customers make a purchase. In this article, we will explore how to set up an automated thank you text message using Kixie, Zapier, and the Stripe billing platform.

By following these simple steps, you can create a seamless and personalized interaction with your customers, leaving a lasting positive impression. Let’s dive in!

Benefits of Sending a Thank You Text

Sending a thank you text immediately after a customer makes a purchase offers several benefits for your business. Firstly, it creates a professional appearance, showcasing your commitment to excellent customer service. Secondly, it leaves a positive impression on customers, making them feel valued and appreciated. This can lead to increased customer loyalty and repeat purchases.

By automating this process, you can save time and ensure that every customer receives a thank you message promptly. It’s a small gesture that can go a long way in building strong customer relationships and fostering customer satisfaction.

Step 1: Setting up a New Zap in Zapier

The first step in this process is setting up a new Zap in Zapier. Zapier is a powerful automation tool that allows you to connect different apps and automate workflows. To get started, log in to your Zapier account and navigate to the Zap creation page.

Once you’re on the Zap creation page, select Stripe as the billing platform. This will enable us to trigger the automation whenever a new payment is received through Stripe. Make sure to choose the event “new payment received” and exclude failed payments to ensure that only successful transactions trigger the thank you message.

Step 2: Sending a Kixie Text Message

Now that we have set up the trigger, it’s time to send the actual thank you message. For this, we will be using Kixie, a communication platform that integrates seamlessly with Zapier. Kixie allows you to send SMS messages directly to your customers' phones.

In the Zap creation page, select Kixie as the action step. Choose the “Send SMS” event, and configure the sender email address to be the Kixie user. To personalize the message, we will obtain the customer’s phone number from their profile in Stripe.

Step 3: Customizing the Text Message

Now comes the fun part - customizing the thank you message! A well-crafted message can make all the difference in creating a professional appearance and leaving a positive impression on your customers.

In the text message, make sure to include the customer’s name to add a personal touch. Additionally, include the payment amount so that the customer is aware of the transaction details. If applicable, include the product description to remind the customer of their purchase. Finally, don’t forget to request the customer to contact you for any questions or concerns they may have.

sending SMS in business communication

Bonus: Setting up Automation for Various Events

Now that you have successfully set up an automated thank you message for new payments, why stop there? You can extend this automation to various events in Stripe, providing personalized and informative text messages to your customers.

Explore different events in Stripe, such as subscription renewals or order confirmations, and utilize the information provided by Stripe to further personalize the text message. By doing so, you can create a seamless customer journey and build strong relationships with your customers.

Get Started With SMS Automation Today

Automating the process of sending thank you messages to customers when they make a purchase via Stripe is a simple yet powerful way to enhance the customer experience. By following the steps outlined in this article, you can create a seamless and personalized interaction with your customers, leaving a lasting positive impression. Get started with automating your business communications by starting a free trial of Kixie PowerCall, a call and SMS platform that integrates with Zapier and CRMs.

Remember, providing excellent customer service is key to the success of any business. Stay tuned for more tips and how-to guides on how to optimize your customer interactions.