SMS may be a simple technology, but it can have a big impact on your business. SMS allows you to reach out to customers directly and quickly, providing them with information they need when they need it. SMS is also an efficient way to manage customer interactions, freeing up your team to focus on other tasks.
In addition, SMS provides an easy way for customers to opt-in to receive updates from your business, allowing you to build a loyal following of customers who are interested in your products or services and are ready to buy.
SMS is an affordable and effective way to reach out to customers and build relationships that will last. It’s no surprise that more and more organizations are choosing to communicate with customers via text messaging.
In this article, we’ll share 10 business text message examples that you can easily edit and use for your outreach today. When drafting your SMS campaign, be sure to follow all applicable best practices for business SMS, as well as any country or region specific SMS regulations.
- Sales Follow-Up
- Appointment Confirmation
- Customer Service Request
- Text-to-Donate
- Contest Entry
- Promotional Offer
- Asking for a Review
- Product Announcement
- Event Invitation
- Delivery Notification
Sales Follow-Up Message
“Hi (Name), thanks so much for stopping by our booth at the trade show yesterday. We would love to schedule a demo of our product with you and your team. When would be a good time? - Mary from (Business Name)”
“Hi (Name), this is Sean from (Business Name). I just left you a voicemail to follow-up on our conversation from last week. Let me know if you have any questions on the pricing sheet I sent over.”
Appointment Confirmation Message
“Hi (Name), this is a reminder that your appointment is scheduled for (Date & Time). Please reply YES to this message to confirm, or NO to reschedule. Thank you!”
Customer Service Request Message
“Hi (Name), we’re sorry to hear that you’re having trouble with our product. Can you please describe the issue in a few words? We’ll do our best to help you out as soon as possible.”
“Hi (Name), how satisfied were you with your recent visit to (company)?
1- Extremely Dissatisfied
2- Dissatisfied
3- Neutral
4- Satisfied
5- Extremely Satisfied”
Text-to-Donate Message
“Hi (Name), this is (Charity Name). We’re grateful for your support! To donate $10 to our cause, reply with the word DONATE. Thank you!”
Contest Entry Message
“Hey (Name), thanks for entering our contest! The winner will be chosen at random and notified by text on (Date). Good luck!”
“What would you do with $1000? Text us back with how you’d spend $1k and we’ll enter you into a raffle to win a thousand dollars worth of (product). Bonus points for clever answers! - (Company Name, Address) STOP to unsubscribe”
Promotional Offer Message
“Hey (Name), we’ve got a special offer just for you! Reply to this message with the code WELCOME to receive a 10% discount on your next purchase!”
Asking for a Review Message
“Hi (Name), thanks so much for your recent purchase! We would really appreciate it if you could leave us a review on our website or social media. Text us back at this number if you can help us out.”
Product Announcement Message
“Hi (Name), we’re excited to announce the launch of our new (product)! Reply to this message to learn more, or visit our website for more information.”
Event Invitation Message
“Hey (Name), you’re invited to our (event) on (Date)! We’ll be serving food and drinks, and there will be a live band. Text back with the word RSVP to let us know you’re coming, or reply with the word NO thanks if you’re not interested. We hope to see you there!”
Delivery Notification Message
“Hi (Name), your order is 5 stops way! You should receive it by (Time) on (Date). Thanks for choosing (Business Name). Reply to this message if you have questions or need to postpone the delivery.”
Need more help to get started with your SMS marketing and sales campaigns? Check out these articles for more information:
7 Essential Etiquette Tips for Business Text Messaging
8 Pros & Cons You Need to Know Before Hitting “Send” on That Sales SMS
SMS Marketing Automation: What It Is and How to Use It for Your Business
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