Connect Kixie With Zendesk

Zendesk and Kixie Integration Setup

Kixie's Help Center lists Zendesk as a supported CRM. Contact Kixie Support to confirm setup and what the connection logs for your account.

Send Kixie Activity Where You Need It

Kixie webhooks send each call, call outcome, text, and voicemail with the call details, both numbers, the rep, and the recording URL. Webhooks and API access are available starting with the Professional plan.

• Calls: The End Call webhook sends call status, duration, both numbers, the rep, and the recording URL as soon as a call ends, ready to pass to Zendesk.
• Call outcomes: The Disposition webhook fires when a rep saves an outcome, so your automation can update Zendesk.
• Text messages: The SMS webhook sends each inbound and outbound message with its direction and both numbers.
• Voicemails and follow-ups: Voicemail and Scheduled Activity webhooks cover inbound voicemails and tasks a rep schedules in the dialer.

Start Kixie Calls and Texts From Zendesk

With Zapier or the Kixie API, a Zendesk event can add a contact to a PowerList or Cadence, place a call through Kixie PowerCall or a call queue, or send a text.

Call Zendesk Contacts From Your Browser

The Kixie PowerCall Chrome extension adds click-to-call icons next to phone numbers on most web pages in Chrome. When a number has no icon, reps can highlight it, right-click, and start a Kixie call.