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January 2026

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Alex Sample completed Contact Us - Kixie Connect

Jan 29, 4:04 AM PST

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Alex Sample completed Contact Us - Kixie Connect (Town Hall)

Jan 29, 4:04 AM PST
Custom CRM

Simply the best Capsule phone integration

Turn Capsule into a full-fledged Revenue Orchestration platform with powerful calling and texting features.

Trusted by revenue teams worldwide

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Calls and Texts That Log Themselves in Capsule

Add Capsule in the Kixie PowerCall dialer's CRM settings. Kixie then finds the matching Capsule contact by phone number and logs each call, text, call outcome, and note there, so reps stop copying activity by hand.

Every call logs to the matching Capsule contact with its duration, recording link, and phone numbers.

Inbound and outbound calls show the Capsule contact in PowerCall, with a link to open the record.

Callers who are not in Capsule yet can become new contacts automatically, if you turn that on in the Kixie dashboard.

Setup

Connect Capsule to Kixie

In the Kixie PowerCall dialer, open the menu, go to Settings, then CRM, click the plus button, and choose Capsule. Follow the prompts to sign in or enter your API key. CRM integration is included on every Kixie plan.

Kixie to Capsule

What Kixie Logs in Capsule

  • Calls: Each call logs with its duration, recording URL, and both phone numbers.
  • Text messages: Each text logs with the message and whether it was sent or received.
  • Call outcomes: The outcome a rep selects logs as its own entry, together with any call notes.
  • Follow-ups: Reps can schedule a future call with the Capsule contact from the dialer.
Contact matching

How Kixie Finds the Right Capsule Contact

Kixie searches Capsule by phone number. Keep numbers in Capsule's standard phone fields, because Kixie cannot search custom phone fields. If two contacts share a number, Kixie logs to the most recently created one.

Capsule to Kixie

Call and Text From Capsule

With the Kixie PowerCall Chrome extension, reps click to call or text from Capsule, see and edit the contact's name and email during the call, and log an outcome with notes. Kixie's Zapier actions can also start a call or text when something changes in Capsule.

What our customers are saying

Customer-reported experiences with Kixie.

Everything you need to win more deals

The all-in-one communication platform empowering revenue teams to act swiftly and personalize interactions at scale.

Multi-line Power Dialer

Dial up to 4 leads at a time on the Multi-Line PowerDialer, with AI Human Voice Detection as a premium add-on.

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Team SMS

Respond faster with shared SMS inboxes. Teams collaborate better and learn faster with internal notes.

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Connection-Boost

AI-powered local presence dialing with progressive Caller ID and "Spam Risk" prevention built in.

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Conversation Intelligence

Track keywords, phrases, and sentiment with AI-generated call summaries in Kixie, and send summaries to other tools with Kixie webhooks.

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Intelligent Call Routing

Route inbound calls to the right rep or team with IVRs, call queues, and automatic call distribution (ACD).

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DNC List Compliance

No more manual list-checking. Help avoid penalties and ensure compliance without slowing down your team.

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Caller ID Reputation

Ensure your phone numbers represent your company's best intentions. Avoid calls labeled "Spam Risk".

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Realtime Reporting

Get instant feedback, foster friendly competition with live leaderboards, and analyze past data against current performance.

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Try Kixie Free

No credit card required

Works with your favorite tools

Connect Kixie with CRM and business tools to keep calling activity in your workflow.

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Zapier
Salesforce
HubSpot
Pipedrive
Zoho
HighLevel
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Salesforce
HubSpot
Pipedrive
Zoho
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Copper
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Connect Capsule to Kixie

Start a free trial, then add Capsule from the PowerCall dialer's CRM settings.