Using Kixie and Gong to Improve Sales Training and Onboarding

Sales training and onboarding are critical for setting new reps up for success. With the right resources and insights, managers can accelerate the learning curve and ensure that new team members adopt best practices from day one. By combining Kixie’s live call monitoring and call recording with Gong’s conversation analytics, sales managers can create a structured, data-driven onboarding process. Here’s how to use Kixie and Gong to train and onboard new reps effectively.

Why Use Kixie and Gong for Sales Training?

Kixie’s call capabilities allow managers to monitor and record sales calls in real-time, providing immediate feedback opportunities. Gong’s powerful conversation analysis highlights successful strategies and key conversation points, offering a clear picture of what works best. Together, these tools enable a more structured and data-backed approach to onboarding and ongoing training, helping reps become effective faster.

Steps to Onboard and Train New Sales Reps with Kixie and Gong

1. Set Up Live Call Monitoring in Kixie: During the onboarding phase, use Kixie’s live call monitoring to observe new reps on calls. Managers can listen in and provide real-time coaching, helping reps refine their approach on the spot.

2. Create a Call Library with Gong’s Analysis: Gong enables managers to record and analyze successful calls, creating a library of real-world examples that new reps can study. These examples help new hires learn effective techniques and understand common customer objections.
3. Develop Targeted Scripts Based on Gong Insights: Use Gong’s conversation analysis to identify phrases, questions, and approaches that lead to positive outcomes. Incorporate these findings into Kixie call scripts, ensuring that reps use proven methods as they build their skills.
4. Provide Regular Feedback Using Call Data: Schedule regular feedback sessions where new reps review their calls with a manager. Use insights from Gong to identify areas for improvement and celebrate successful tactics, creating a continuous learning loop.

Benefits of a Data-Driven Onboarding Program with Kixie and Gong

By combining Kixie and Gong for training, sales teams can streamline the onboarding process and set new hires up for faster success. Here’s how:

• Accelerated Skill Development: Real-time feedback and access to a library of successful calls allow new reps to learn and apply best practices quickly.
• Personalized Coaching: Gong’s insights enable managers to tailor training to each rep’s strengths and weaknesses, making onboarding more effective.
• Increased Confidence for New Hires: Regular practice with proven scripts and live coaching boosts new reps’ confidence, helping them approach each call with assurance.

Best Practices for Using Kixie and Gong in Sales Training

Maximize the effectiveness of your onboarding program by following these best practices:

• Focus on High-Impact Calls: Choose calls with important lessons or common objections for your call library. Gong’s sentiment analysis can help you identify calls with positive outcomes or common challenges.
• Encourage Self-Review: Encourage new reps to review their own calls in Gong to self-assess their performance. This helps them develop critical listening skills and identify areas for improvement.
• Implement Continuous Training: Training doesn’t stop after onboarding. Schedule regular review sessions with Gong and Kixie to keep your team’s skills sharp and updated with new strategies.

Start Enhancing Your Sales Training with Kixie and Gong

Ready to improve your sales onboarding process? Try Kixie’s free trial today and see how combining Kixie’s live call capabilities with Gong’s analytics can create a stronger, more effective training program. Give your new hires the tools they need to succeed from day one.