List-View Dialing in Salesforce

24 March 2016
Integration Salesforce CRM Integration Click to Call Outbound Calling

List-View Dialing in Salesforce | Telephones for business

List-View Dialing in Salesforce

Dialing from a list view in Salesforce really brings out the usefulness of Kixie’s Salesforce integration in general, and the Kixie PowerCall® in particular. As you can see in the example below, I have created a list of contacts in Salesforce.

By utilizing the red Kixie click-to-call icon beside each number, I can dial down the list very efficiently, click by click! Additionally, whenever I make a call, my Kixie PowerCall® will populate with the caller’s information and give me the opportunity to:

  1. View and edit the contact’s basic Salesforce information
  2. Click into the lead/contact and its most recent opportunity if desired
  3. Compose a note that will sync into the Salesforce contact
  4. Schedule a future activity with the Salesforce contact
  5. Log a Call Disposition regarding the outcome of the call with the contact

List-View Dialing in Salesforce   This way, I can dial down a list with with click-to-call, and when I do need to click into the actual contact or deal, make edits, log notes or schedule activities, I can do that efficiently without slowing down or breaking my workflow.

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Kixie requires no system changes and is compatible with most CRMs