Is Aircall right for your business, or is Kixie a better choice? If you’re reading this, chances are your business relies on agents making lots of phone calls. With so many sales dialers on the market, how do you choose the optimal solution?
Following the tried and true method of comparing features and reading online reviews can lead you to the best choice. Thankfully, we’ve done the work for you by taking a realistic look at how Aircall stacks up to Kixie.
The Options: Aircall and Kixie
Table of Contents
- Things to Consider
- CRM Integration
- Onboarding and Support
- Local Number Options
- Dialing Capabilities
Overview of Aircall and Kixie
Aircall is a large international company, based in France. They offer cloud-based calling and texting solutions, catering mostly to medium and large sized organizations. They tout themselves as the “call center software for customer-centric teams,” and many of their tools and reporting capabilities are oriented more towards customer service teams. G2 shows over 600 reviews for Aircall and an average rating of 4.3 out of 5 stars.
Kixie provides seamless voice and SMS capabilities for sales teams, combining an enterprise phone service with rock solid, intelligent CRM integrations and a powerful sales dialer. Focused on making sales teams more productive and successful, Kixie offers automations and deep integrations into leading CRMs to ensure the highest possible sales team output. G2 lists over 250 reviews for Kixie, with numerous 5-star reviews and an overall rating of 4.6 stars.
Things to Consider When Choosing a Sales Dialer
Outbound call agents drive your business growth. Arming them with great tools to reach as many prospects as possible accelerates that growth. The quality of your sales dialer directly impacts how many calls your agents can make, as well as the quality of the connection on those calls and the likelihood a cold call will result in a conversation.
What good are calls without robust reporting? When assessing dialers, look at the quality of information the system provides. Call agents should have the capacity to track call history, easily transfer calls to sales staff, and not worry about dropped calls. Managers should be able to quickly assess call agents’ performance.
Tightly syncing your calling activity to your existing CRM can boost productivity immensely. You want agents to have all the information they need to successfully complete calls, without system delays. This makes a robust CRM integration incredibly important to your agents’ success. The dialer should not only give you all the features needed for success, but come with full implementation assistance and amazing customer support.
Aircall CRM Integrations
Aircall focuses on its Salesforce integration, for both Salesforce Sales and Salesforce Service Cloud. They also list integration capabilities with many of the mainstream CRMs (such as Zendesk, Pipedrive, HubSpot, and more). However, Aircall’s integration with 100’s of other software programs via Zapier is only 1-way, meaning calls/texts/outcomes from Aircall will log in the CRM or other software, but that data will not be pushed to and updated within the dialer. In short, Aircall can only build one-way integrations.
Kixie CRM Integrations
Kixie bi-directionally connects with many popular CRMs, including HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, and many more. Getting your entire sales team on Kixie and integrated with your CRM takes only a few minutes and a few clicks. Plus, Kixie can build custom bi-directional integrations, meaning calls/texts/outcomes from Kixie will log in the CRM and contact information from the CRM is displayed in the Kixie dialer.
Agents do not have to put in extra effort by referring to information in your own databases as well as what’s on Kixie. Agents see a complete profile of the customer, including past contact attempts, voicemails or conversations had with other agents in the Kixie dialer. The platform’s clean look and easy-to-navigate features mean agents can find and act on information quickly. Agents can fully personalize conversations with the prospect on the other end of the line.
What’s more, you can send automated texts and calls with Kixie via Zapier. With our custom, 2-way integrations, you can send an auto-SMS, auto-call, add call to cadence, remove from cadence, and remove from queue. Our solutions engineers are also more than happy to help you set up these advanced integrations at no extra cost.
Existing customers love Kixie’s seamless CRM integrations too. Stephen C. raves in his review on G2, “Kixie has been a game changer for our business! I use the Kixie integration with Pipedrive, and the built-in integration is phenomenal. Then I started playing with the webhooks and zapier automation to really take my business to the next level. If you have a sales team and making calls is how you make money, you need to make sure that you implement Kixie into your business.”
Mary Beth T. writes in her review of the Kixie sales dialer on G2: “I handle sales and account management, so the ability to easily text or call a client from the CRM or the PowerDialer is a game changer. I cannot quantify how much faster I move with this tool, but I’d take a pay cut to keep Kixie if I had to–it’s that important. I believe Kixie will become more important to our company as we grow and more people utilize it.”
Onboarding and Support
With a large, worldwide presence and many accounts to keep track of, Aircall’s customer support is limited for businesses on lower plan tiers. Only customers on their Custom Plan are given access to priority support. Their size means that their customer service, solutions engineering, and sales teams are less involved in helping individual customers and delivering tailored solutions.
Kixie offers full US-based phone and email support, meaning you can get in touch with a Customer Success Manager quickly during your business hours. We devote more attention and personalization to our customers, resulting in a better customer experience. Customers write overwhelmingly positive reviews of their Kixie support experiences.
Chris C. writes in his Capterra review, “At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.”
Matt K. explains in his G2 review, “The ease use and ability to connect to HubSpot was our primary consideration when looking for a calling platform. We didn’t realize there were such great features packed inside Kixie when we signed up. Great product and service. Kixie support is always quick to get back to us when we have an issue. Their chat support is killer!”
Local Number Options
Aircall Local Number Options
While Aircall offers a number of dialing capabilities, they do not offer dynamic local caller ID number dialing. While you can choose a local number with a specific area code to dial with, you must manually switch between numbers if you want to use a handful of different local numbers. You also have to purchase each of these additional numbers for $6/mo, per number.
Kixie Local Number Options
Kixie offers local number dialing, also known as Automatic Local Presence Dialing. Data shows calling agents connect at a significantly higher rate when calling with a local number - that is, a phone number that is local in relation to their prospects. Kixie’s local presence automatically rotates between a pool of numbers for a specific area code, matching that of the prospect you are trying to reach.
Jake B. writes on G2 in his “Kixie is Awesome - Incredibly Reliable Service with Amazing Features!" review, “Kixie offers some fantastic features. We save hundreds of dollars each month with their unlimited minutes plan. And the success of our campaigns saw an 8% bump in connection rates when we enabled local presence to always show a local area code when placing outbound calls.”
Thomas C. writes in his Capterra review, “Kixie has the easiest and most cost effective local presence that I’ve found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we’ve been using the trial we’ve already been happy with the improvements to our connection rates.”
Dialing & Call Capabilities
Aircall Dialing & Call Capabilities
Aircall offers clients a reliable business phone system, however it does not have an outbound multi-line dialing system or auto dialer capabilities. When calling business contacts in an outbound calling campaign, agents using Aircall could only dial one line at a time. To use the Aircall power dialer, agents need to download a Chrome or Microsoft Edge browser extension.
Kixie Dialing & Call Capabilities
Click-to-call, voicemail drop, PowerCall dialing, call recording, calling monitoring, call whispering, and call barging all come out of the box with Kixie. What’s more, you can also opt into multi-line PowerDialing with Kixie, and call up to 10 lines at a time. Giving your telesales reps the ability to click-to-call, drop voicemails automatically, and power dial off of your CRM can make your reps extremely efficient.
Managers can use the call recording, call whispering, and call barging functionality to coach and train the sales team. Kixie offers a full suite of reporting aimed at driving sales team performance, including a call reporting and analytics dashboard, and a sales leaderboard.
Happye D. notes on their Capterra review, “Kixie allows me to track my calls; view call history; dispose of my calls in order to understand how each call was used; I can easily view, and download each call for Quality Control purposes; I can easily call contacts by using the click to call…without having to manually dial, and organize contacts.”
Aircall gives 3 pricing tiers, starting at $40 per user, per month, with a minimum of 3 users per account in order to sign up. Their next available tier is $70/user per month, and when purchasing on annual billing, up to a 29% discount is applied.
Kixie gives customers simple, easy-to-understand pricing starting at $35 per user, per month. Kixie does not lock users into contracts and offers simple per minute pricing for usage overages. Plus, you can mix and match pricing tiers to fit the needs of each of your agents. For example, if you have an office manager who only needs access to a business phone and not sales related calling tools, the Integrated Plan would be best for them, and the Professional Plan would be ideal for the rest of your sales team. Please see the pricing page for full details.
More important than price is the value a sales dialer provides. John S. reflects in his G2 review, “Click to call, voice mail drop, SMS templates, CRM integrations, easy to use phone app and real time tracking with dashboards have all made the productivity and management easier and more enjoyable for each team member. All in all with the pricing and the value you get this has been little risk for big rewards.”
It’s no secret that organizations invest a substantial amount of money into a sales dialer system. When that organization relies on its contact center as the primary way to find and nurture leads, every detail is essential.
From the technical aspects of running smoothly to the quality of information provided through the platform, it’s worth your while to closely analyze the respective benefits of any sales dialer. Aircall and Kixie appeal to slightly different needs. Aircall focuses on larger businesses with a concentration on customer service and with high budgets at their disposal. For sales teams that require more flexibility and customized, accessible support and solutions engineering, Kixie offers a more robust solution. Kixie’s platform offers reliability, speed, and efficiency with its 10-line dialer and smart automations. Its seamless connection with leading CRMs ensures call reps spend their time calling prospects vs. entering data. Finally, customers rave about Kixie’s support and overall positive impact on their sales teams.