GoTo Connect Alternatives When the Dialer Sits Two Tiers Up

TL;DR: GoTo Connect alternatives come up most often for one reason: the GoTo Connect plans and pricing page carries no price. Read on 2026-11-13 it showed six Contact Sales buttons and not one dollar figure across Phone System, Customer Experience, CX Complete and Contact Center. The entry Phone System tier does include unlimited auto attendants, unlimited dial plans, unlimited ring groups, call queues, call recording, E911, SMS and MMS and video meetings up to 250 people, but the GoTo page puts Auto-Dialer, Call Dispositions, Call Wrap-Up, Monitor and Coach Agents, Agent Dashboard, Skill Assignment and Intelligent Call Routing in CX Complete and Contact Center only, two tiers above Phone System, and it limits Phone System to Basic Integrations with a 2,000 shared contact ceiling against 250,000 on CX. So an outbound team shopping GoTo Connect is quoted a contact center package built for support supervisors and cannot model the bill without a call. Alternatives that do publish a number, all read the same day: RingCentral RingEX Core $20 per user per month annually and $30 monthly, Advanced $25 and $35, Ultra $35 and $45, with RingCX from $65 per user; Nextiva NEXT Core $15 per user per month annually and $23 monthly, NEXT Engage $25 and $50, NEXT Scale $75, contact center Essential from $75 per agent; Aircall Essentials $30 per license per month and Professional $50, with AI Assist Pro $49 per seat and Analytics+ $15 per seat on top; Microsoft Teams Phone Standard $10 per user per month paid yearly plus a separate Teams license, or $17 bundled with a US calling plan. Kixie publishes plan contents rather than a rate too, but it inverts the gating: IVR auto-attendant, ring groups, call queues, call recording, rule based routing, bi-directional CRM integration, Team SMS and Voicemail Drop sit on every plan including Professional, and the step up buys the PowerDialer itself, one line on Single-Line and up to four on Multi-Line PowerDialer. Before you move anything, note that 47 CFR 52.35 gives simple ports one business day only when the request reaches the losing carrier between 8 a.m. and 1 p.m. local time, four business days for non-simple ports, and 47 CFR 9.16 puts direct 911 dialing, dispatchable location and MLTS notification on whoever installs, manages or operates the system, which after a cutover is you.

Nobody shops for a new phone system because the old one stopped ringing. They shop because a rep asked for something ordinary and the answer came back as a quote.

That is the shape of most GoTo Connect alternatives searches. The phone works. Calls route, the auto attendant answers, the queue holds, voicemail lands in email. Then a sales manager asks for a list to be dialed automatically, for every call to log a disposition, and for a recording a manager can actually review and coach. On GoTo Connect’s own published plan comparison, every one of those lives in the contact center half of the product, not the phone half.

Worth saying early, because the search results will confuse you: GoTo sells Connect, Meeting, Webinar, Training and Resolve as separate products, and a search for GoTo Connect alternatives returns web conferencing roundups and remote desktop lists alongside phone systems. If you are replacing a conference bridge, you are in the wrong comparison. This one is about the phone.

What GoTo Connect’s plan page shows and what it leaves out

Start with the vendor’s own page, because it answers more than a review site will. On 2026-11-13 the GoTo Connect plans and pricing page compared four packages: Phone System, Customer Experience (CX), CX Complete and Contact Center, with a Phone System plus AI Receptionist card alongside them.

There is no price on it. Not a starting-at figure, not a range, not a per-seat rate. Six Contact Sales buttons and an FAQ that answers the discount question by offering a custom quote. That is a deliberate commercial choice and plenty of enterprise vendors make it. It just means you cannot do the arithmetic that decides most SMB purchases without booking a call first, and you cannot compare GoTo Connect to a published rate without a quote in hand.

Now the part that actually drives the switch. Here is what the same page puts on the entry Phone System tier, and it is not a thin plan:

• Unlimited auto attendants with recorded greetings, unlimited customizable dial plans, unlimited ring groups, and call queues
• Call recording, call handling, voicemail to email, paging, intercom, hot desking and virtual fax
• E911, existing number porting, local, toll-free and vanity numbers, 1,000 shared toll-free minutes and calling to 50 or more countries
• Team messaging with file sharing, SMS and MMS, automated SMS messages
• Video meetings up to 250 participants with cloud recording, transcriptions, AI meeting summary, closed captioning and breakout rooms
• Single sign-on, multi-site admin, device management and Basic Integrations

That is a complete company phone system. For a receptionist, an office manager and a support desk, it is arguably more than they need.

Here is what the same comparison places in CX Complete and Contact Center, and nowhere below them: Intelligent Call Routing, Call Campaign, Ring Strategy, Call Dispositions, Skill Assignment, Tag Management, Priority Management, Call Wrap-Up, Monitor and Coach Agents, Auto Queue Callback, Agent Softphone, Agent Dashboard, Auto-Dialer and Co-Browsing.

Read that list again as a sales leader rather than as a buyer of software. Dialing a list. Logging an outcome. Wrapping up the call. Listening in and coaching. A dashboard a manager can open. Those are not advanced features of a phone system. They are the job.

Two smaller details on the same page compound it. Phone System gets Basic Integrations; Advanced Integrations and Custom Roles and Permissions start at CX. And the shared contact limit on Phone System is 2,000, against 250,000 on CX and a million on CX Complete. A twelve-rep outbound team with a real prospect list runs into that ceiling in its first quarter.

So the question is not whether GoTo Connect is a good phone system. By its own feature list it is a thorough one. The question is whether you want to buy a contact center suite, designed around supervisors and queues and agents, in order to let six reps dial a list and log the result. That is the gap every alternative below is competing in.

GoTo Connect alternatives at a glance

Five options, each one the right answer for a different team. None of them is the best, and any list that tells you otherwise has not asked what you do all day.

• Kixie. For a sales-led team where the phone is a selling tool. Dialing, texting and CRM logging on one plan, with the inbound pieces included rather than tiered.
• RingCentral. For a company replacing the whole communications estate and wanting a published per-seat rate to budget against.
• Nextiva. For a smaller business that wants the lowest published entry rate and will add customer-experience channels later.
• Aircall. For a shared sales and support desk already living inside a CRM and help desk, buying per license.
• Microsoft Teams Phone. For an organization already standardized on Microsoft 365 where calling should be one more Teams license.

One honest exclusion before the detail. GoTo Connect bundles video meetings up to 250 people on every tier. If that meeting bridge is half of why you bought it, a sales calling platform does not replace it and you should price the meeting tool separately rather than pretend the comparison is like for like.

Four questions that decide the dialer shortlist

Feature grids are where evaluations go to die. Four questions do more work.

Who actually uses the phone, and for what? Count the seats that answer calls and the seats that make them. A company of forty with six people dialing out has two different problems, and buying one platform priced for the worse of them is how phone bills get strange. Most of the forty need an extension, a queue and voicemail. The six need a dialer, a disposition field and a recording their manager will listen to.

Where does the call outcome end up? This is the question that separates tools, and it is the one feature lists answer worst. After the call ends, does the record write itself into the CRM with the outcome, the duration, the recording link and the next step? Or does the rep retype it? If a rep makes sixty attempts a day, a thirty-second manual log is half an hour gone, every day, from the person you hired to sell. Ask to watch it happen live in the demo, in your CRM, not in the vendor’s sandbox.

What is gated, and at which tier? Take the five things your team does most and find each one in the plan table. Not the marketing page, the comparison table. That is the exercise that surfaces an Auto-Dialer two tiers up, or a contact limit of 2,000, or a CRM connector that turns out to be the advanced one.

What is the bill, including the parts that are not seats? Numbers, toll-free minutes, international rates, SMS, add-ons and anything billed per conversation or per minute. Several vendors below publish a clean seat rate and then price conversation intelligence, analytics and the CRM connector as separate per-seat add-ons. The seat rate is the headline. The invoice is the sum.

Alternatives that publish a per seat price

Every figure below was read on 2026-11-13 from the vendor’s own current pricing page. Prices change and regional terms differ, so treat these as the number to verify in your own quote rather than as a settled bill.

RingCentral for replacing the whole estate

As of November 13, 2026, RingCentral publishes RingEX at three tiers: Core at $20 per user per month paid annually and $30 paid monthly, Advanced at $25 and $35, Ultra at $35 and $45. Its contact center product, RingCX, starts at $65 per user.

The useful comparison with GoTo Connect is structural rather than numerical. RingCentral splits the same way, a unified communications product and a separate contact center product, so an outbound team shopping RingEX will hit a similar boundary. The difference is that you can see where the boundary is priced before you talk to anybody. The add-on sheet is explicit too: Conversational Intelligence starts at $60, the Call Queues Booster is $35, the Business SMS Booster is $25 and AI Receptionist starts at $39, all on top of the seat.

Good fit when the project is the whole company’s communications and the sales dialer is one requirement among twenty. Weaker fit when six reps need a dialer and nobody wants a platform migration.

Nextiva for the lowest published entry rate

As of November 13, 2026, Nextiva lists NEXT Core at $15 per user per month on an annual term and $23 monthly, NEXT Engage at $25 and $50, and NEXT Scale at $75. Its contact center Essential tier starts at $75 per agent per month, and its XBert AI is billed at $1.50 per conversation.

The per-conversation line is worth pausing on, because it is the opposite of a seat rate and it behaves differently when volume grows. A seat is predictable. A conversation charge is a variable cost attached to the thing you are trying to do more of. That is not a reason to avoid it, but it is a reason to model it against your actual monthly volume rather than against a headcount.

Good fit for a smaller business that wants a low published floor and expects to add channels. Same caveat as the others: check which tier carries the piece your reps actually touch.

Aircall for a shared sales and support desk

As of November 13, 2026, Aircall publishes Essentials at $30 per license per month and Professional at $50, with Enterprise quoted. Its own FAQ describes Essentials as including unlimited inbound calls and more than 250 integrations. Additional numbers are $6 per month each.

Read the add-on column before you budget. On the same November 13, 2026 reading, AI Assist Pro is $49 per seat per month, Analytics+ is $15 per seat, Aircall for Salesforce Voice is $30 per seat and WhatsApp is $10 per seat. Its standalone AI Voice Agents product starts at $99 per month, with usage at $0.29 per minute pay as you go or bundles from $250 per month on an annual commitment.

Good fit when one team handles both inbound support and outbound follow-up and the CRM or help desk is the system of record. The thing to test is the same one as everywhere: watch a call land in your CRM with the outcome attached.

Microsoft Teams Phone for a Microsoft 365 company

As of November 13, 2026, Microsoft lists Teams Phone Standard at $10 per user per month paid yearly, and its own page states plainly that a separate Microsoft Teams license is required. Teams Phone with a Calling Plan for US zone one is $17 per user per month paid yearly. For reference on the licence underneath it, Microsoft 365 Business Basic is $7 per user per month paid yearly and Microsoft Teams Essentials is $4.

So the honest arithmetic is not $10. It is $10 plus whatever Microsoft 365 or Teams licence you already pay, plus a calling plan or a carrier through Direct Routing or Operator Connect. For a company already paying for Microsoft 365, that is often still the cheapest route to a working business phone, and it has the lowest change-management cost of anything on this list because the app is already open on every desktop.

It is the weakest answer for an outbound team. Teams Phone is a calling layer for a collaboration suite. List dialing, dispositions and call coaching are not what it is built to do, and bolting a third-party dialer onto it reintroduces the integration question you were trying to close.

Where Kixie fits against GoTo Connect

Kixie is a sales engagement platform for business calling and texting, so the fit statement is narrow on purpose: it is the right answer when the phone is a selling instrument and the wrong one when you need a company-wide meeting suite.

On the plan contents published on kixie.com/pricing and read 2026-11-13, the gating runs the other way round from GoTo Connect’s. Business phone service, bi-directional CRM integration, text messaging, click-to-call and click-to-text, Team SMS, SMS templates, live call coaching, Voicemail Drop and a developer API sit on all three plans, Professional included. So does the inbound half: IVR auto-attendant, ring groups, call queues, call recording and rule based routing, which is the same call routing machinery a receptionist needs, on the entry plan rather than two tiers up.

What you step up for is the dialing itself. Professional has no PowerDialer. Single-Line PowerDialer adds one line and calling session management. Multi-Line PowerDialer dials up to four lines and adds AI Human Voice Detection, listed there as a premium add-on. ConnectionBoost, Conversation Intelligence and DNC are separate add-ons, so the same advice applies here as to everyone else: price the add-ons you will actually turn on. There is a 7-day free trial with no credit card, which is the cheapest way to answer the CRM logging question for your own data rather than taking anyone’s word for it.

Two things Kixie does not do, stated plainly because a fit statement that only lists strengths is a brochure. There are no video meetings, so a GoTo Connect account that leans on the 250-person meeting bridge needs a second product. And it is not a contact center suite with skills-based agent routing and supervisor workforce tooling; if that is the requirement, RingCX or GoTo’s own Contact Center tier is the more honest shape.

For the head-to-head detail, see the Kixie vs GoTo Connect comparison. Caller ID reputation and connection rates are a separate question from plan structure and are covered under CRM integrations and ConnectionBoost.

GoTo Connect alternatives by use case

Same five options, sorted by the situation rather than the vendor.

• Six to thirty reps dialing lists daily. You need a dialer, dispositions and recordings on the plan you can afford, not in a contact center tier. Kixie or Aircall. Test CRM write-back first and dialing second, because the logging is what fails quietly.
• A whole company replacing its phone estate. RingCentral, and budget RingCX separately if there is a real support queue. Expect a platform project, not a swap.
• Already running Microsoft 365 everywhere. Teams Phone, and accept that outbound sales will need its own answer.
• Small business watching the monthly number. Nextiva’s published entry rate is the lowest here. Model the per-conversation AI charge against real volume before you sign.
• The meeting bridge is the reason you are on GoTo. Stay, or replace the meeting product on its own. Do not buy a sales phone system to solve a video problem.

Questions to ask when you demo an alternative

Bring your own data and your own CRM. A demo on vendor sample records tells you nothing about your Tuesday.

• Show me a rep dialing a list of my records, and show me where each outcome is written afterward. Do not describe it. Open the CRM record.
• Which plan tier is this exact screen on? Point at it in the comparison table.
• What happens when nobody answers? Show the retry rule, the voicemail drop and where the next attempt gets scheduled.
• Show me a manager reviewing a call from last week and leaving coaching on it.
• What is billed outside the seat: numbers, minutes, SMS, international, AI usage, per-conversation charges, premium add-ons?
• What is the contract term, and what happens to the rate at renewal?
• Walk me through porting our main number and our direct dials, and tell me what makes a port non-simple.
• How does 911 work for a remote rep whose location changes, and who is responsible for updating it?

The last two are not paperwork. They are the ones that turn a two-week cutover into a two-month one.

Porting numbers away from GoTo Connect

Number porting is governed by rule rather than by your new vendor’s enthusiasm, and the rule is specific enough to plan against. Under 47 CFR 52.35, carriers required to port must complete a simple wireline-to-wireline or simple intermodal port request within one business day. Intermodal, the rule says, includes ports involving interconnected VoIP service, which is what a cloud phone system is.

The clock has a catch worth putting in your project plan. The same section states that an accurate and complete Local Service Request must reach the current provider between 8 a.m. and 1 p.m. local time to be eligible for activation at midnight the same day. A request that lands after 1 p.m. counts as received at 8 a.m. the next business day. Mondays to Fridays are the mandatory business days, excluding the losing carrier’s own holidays. And a non-simple port gets four business days, not one.

So “porting takes a day” is true and useless. What you plan around is this: submit in the morning, expect four business days when the request covers a block of numbers or anything unusual, and do not schedule the cutover for a Friday afternoon.

Then the piece most migrations forget. Under 47 CFR 9.16, a multi-line telephone system has to let a user dial 911 directly from any station with dialing facilities, without an extra digit, code or prefix, including a trunk-access 9, even where 9 is required for other calls. It also has to be capable of providing the caller’s dispatchable location to the PSAP. Read the second half of that section carefully, because it is the part that lands on you: the obligation to configure the system and to send MLTS notification, contemporaneously with the 911 call, falls on the person installing, managing or operating the system. After you cut over, that is your admin.

Build the checklist from that: inventory every number including the ones nobody uses, confirm which are simple ports, update the address record for every remote seat, test a 911 call from a station before the old system goes dark, and name the person who owns the notification setting.

GoTo Connect alternatives FAQs

How much does GoTo Connect cost?

GoTo does not publish a price for it. Read on November 13, 2026, its plans and pricing page compared Phone System, Customer Experience, CX Complete and Contact Center with six Contact Sales buttons and no dollar figure on any of them, and answered the discount question in its FAQ by offering a custom quote. You get a number by requesting one, which means a like-for-like comparison with a published seat rate needs a quote in hand first.

Does GoTo Connect include an auto dialer?

Its published plan comparison lists Auto-Dialer under the contact center capabilities, shown on CX Complete and Contact Center. The entry Phone System tier and the CX tier do not show it. Call Dispositions, Call Wrap-Up, Agent Dashboard and Monitor and Coach Agents sit in the same block at the same tiers.

What is the cheapest alternative to GoTo Connect?

Nextiva, on published entry rates read November 13, 2026. Its NEXT Core tier is $15 per user per month on an annual term. Microsoft Teams Phone Standard is lower at $10 per user per month paid yearly, but only if you already hold the Microsoft 365 or Teams licence it requires. Cheapest on the headline rate and cheapest in practice are different numbers once numbers, minutes, SMS and add-ons are included.

Should a sales team pick a UCaaS platform or a sales calling platform?

Buy for whoever the phone is actually for. If most seats answer calls and a handful make them, a unified communications platform covers the many and you solve the few separately. If the phone is how revenue gets made, buy for the reps and give everyone else an extension. The failure mode is buying a company-wide platform and then discovering the dialer is a contact center upgrade.

How long does switching business phone providers take?

The porting rule sets a floor of one business day for a simple port submitted before 1 p.m. local time and four business days for a non-simple one, per 47 CFR 52.35. The project around it is longer. Budget time for number inventory, CRM integration setup, 911 address records for remote seats, device provisioning and training, and run the old and new systems together for at least a few days before you release the old numbers.

Can you keep GoTo meetings and move only the phone?

Usually yes, because GoTo sells Meeting and Webinar as separate products from Connect, but the exact answer is a licensing question for your GoTo account team rather than a technical one. Ask it before you treat the phone and the meeting bridge as a single decision. Teams on a Microsoft or Zoom meeting stack already run this split, with the meeting tool in one place and the phone in another.

Sources

• GoTo, GoTo Connect Plans and Pricing, plan comparison table covering Phone System, Customer Experience, CX Complete and Contact Center. Read directly at goto.com. Reviewed November 13, 2026.
• RingCentral, RingEX plans and pricing, per-user rates and add-on list. Read directly at ringcentral.com. Reviewed November 13, 2026.
• Nextiva, pricing page, NEXT Core, NEXT Engage, NEXT Scale and contact center rates. Read directly at nextiva.com. Reviewed November 13, 2026.
• Aircall, pricing page, plan and add-on rates and AI Voice Agents usage pricing. Read directly at aircall.io. Reviewed November 13, 2026.
• Microsoft, Compare Microsoft Teams business options, Teams Phone Standard and Teams Phone with Calling Plan rates. Read directly at microsoft.com. Reviewed November 13, 2026.
• Kixie, plans page, plan contents and add-ons. https://www.kixie.com/pricing/. Reviewed November 13, 2026.
• Office of the Federal Register, 47 CFR 52.35, Porting Intervals, issue date November 12, 2026. https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-52/subpart-C/section-52.35. Reviewed November 13, 2026.
• Office of the Federal Register, 47 CFR 9.16, General obligations for direct 911 dialing, notification and dispatchable location, issue date November 12, 2026. https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-9/subpart-B/section-9.16. Reviewed November 13, 2026.

Sources verified and content reviewed by the Kixie Research Team on November 13, 2026.