Like a behind-the-scenes assistant that makes everyone’s job easier, Kixie’s Conversation Intelligence platform makes it easy to track sales calls, coach your team, and maintain comprehensive records in your CRM.
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Kixie’s conversation intelligence feature ensures accountability and documentation by transcribing calls automatically and providing concise summaries. It further enhances efficiency by synchronizing these call summaries directly with the CRM, ensuring all vital information is readily available and organized.
Automatic transcription eliminates the need for manual note-taking, thus saving valuable time that can be redirected towards other tasks. Automated systems are less prone to errors compared to manual transcription. They provide a more accurate account of the conversation which is crucial in understanding customer needs and improving service delivery.
Call transcripts can be used for training purposes. They can help identify areas where sales reps might need improvement. Transcriptions can be analyzed to gain insights into customer behavior, preferences, and trends which can inform strategic decisions.
Discover how Kixie can save you time and help you connect with more leads.
From Customer Success to Sales, communication is everything. With advanced AI features and robust insights, Conversation Intelligence empowers teams to perform at their very best.
Go beyond simple transcription with automatic call summaries synced to your CRM. Summaries enable your team to have more focused, meaningful conversations without needing to take detailed notes.
CRM-integrated call transcripts
Unlock personalized insights for every individual on your team. Sentiment detection, talk ratio, and call scoring are just a few of the features leveraging AI to help your reps improve on every call.
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Make coaching a breeze with automatic keyword tracking. Kixie CI automatically tracks and provides reports on key phrases, questions, and words you want to keep an eye out for.
Keyword Tracking CI
I like the auto dialer & the local presence feature. I was specifically looking for this feature to increase contact rate. I also like that my sales team can go back and review their calls for personal development. Kixie also can text from the dialer - and I can go back and check the texts and give feedback.
Gina B. | Sales Development Manager
Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.
