Automatic Call Distribution (ACD) software has been around for decades, but it’s still one of the most effective ways to streamline and manage inbound …
How many calls does it take to close a deal? That depends on your industry, your business, and of course on the diligence of your sales team. …
Kixie Recognized As Top IVR System by Software Advice in 2022 To make the holiday season even merrier, we’re thrilled to share a multiple …
What is Workforce Management? The methods and tools that businesses adopt to maximize staff productivity are referred to as workforce management. …
As a successful sales team manager or director, you’re probably already getting good results out of your sales team. There is always room for …
The terms call center and contact center are often used interchangeably, but there is a significant variance in what they offer your business. This …
Contact centers are the beating heart of many businesses – most of the revenue generating activities occur here, and a successful contact center alone …
In 2024, sales teams are likely to be facing increased pressure to drive growth and revenue, with potentially fewer resources and a greater hesitancy …
Sales teams are under immense pressure to meet quotas and hit targets. In order to stay competitive and successful in uncertain economic times, many …
Small businesses often face the challenge of providing exceptional customer service while working within tight budgets and limited resources. Contact …
Gone are the days of needing an entire engineering or IT department to implement a new software for your organization. No code software solutions are …
Is Five9 right for your business, or is Kixie a better choice? If you’re reading this, chances are your business relies on agents making lots of phone …
Virtual phone numbers are becoming increasingly popular among businesses today, offering a range of benefits and features that can help companies …
Sales and marketing teams know there is a lot of busy work that comes with the job. Whether it’s updating the CRM, taking meeting notes, …
The coronavirus pandemic has had a profound impact on the nature of work. In the space of a few short months, businesses were forced to adapt to a new …
Why Should I Invest in Sales Automation Software? What Are the Best Sales Force Automation Software Tools? Get Started With Sales Force Automations …
As more and more sales tasks have the ability to be fully automated, sales reps can spend more time on revenue generating activities like demos and …
In today’s business landscape, customer service is one of the most critical components of B2B sales. Companies must provide top-notch customer …
If you’re new to the sales world, you may be wondering what sales force automation is, and if it has any connection to the software platform …