How Solar Power Pros Cut Appointment No-Shows by 50% With Kixie
Solar Power Pros needed a phone system flexible enough to keep up with a fast-growing solar business. With Kixie automated SMS reminders and PowerLists, the team cut its appointment no-show ratio in half in a single month, from 10% down to 5%, in an industry where every recovered appointment is worth an average of $30,000.
- 50%
- reduction in appointment no-shows in one month (10% to 5%)
- 85%
- of scheduled appointments sit for the consultation
- $30,000
- average deal size, so each recovered appointment matters
- 4
- VoIP phone systems tried before landing on Kixie
“My “do not sit” ratio went from 10% (which was better than average) to 5% (which is much better than average). We close about 20% of our appointments, so that means we just got to close one more appointment, which is an average of $30,000 per deal for us, so it’s a big deal.”
Who Solar Power Pros Is
Solar Power Pros is a solar installation company based in Centennial, Colorado, offering both residential and commercial installations. The team of about 40 employees has grown rapidly over the past few years and is planning for more.
Brad Samuels, Sales Support Specialist, wears many hats there. Most of his time goes to booking appointments for residential solar consultations and closing deals, but he also helps design solar systems and took charge of finding the company a new phone system.
The Problem: A Phone System That Could Not Keep Up
The company already had a phone platform, but it was limited to plain texting and calling and lacked the features a growing sales operation needs. After trying 4 different VoIP phone systems, Brad landed on Kixie.
The stakes reach beyond sales. Solar installations get held up by HOAs, cities, utility companies, and customers themselves, so the Operations team needed a way to keep every stakeholder moving. And with a renewable-energy sales cycle that runs about 2 years from first research to close, staying top of mind with prospects for the long haul is essential.
The Solution: Automations That Guard the Calendar
Appointment reminders: Automated texts go out ahead of every consultation, for example a message two hours before a scheduled Zoom asking the prospect to confirm they are ready.
No-show recovery: The moment someone misses an appointment, an automated SMS offers a calendar link to rebook. Getting ahead of the appointment and following up behind it protects the team’s sit ratio.
Long-cycle nurture: The team schedules automations up to a year out to re-engage prospects who have gone quiet, matching the long solar buying cycle instead of losing those leads.
Faster dialing: Kixie’s bi-directional Pipedrive integration lets reps click a phone number in the CRM and call instantly, replacing the old copy-paste routine, and PowerLists gave the team its first true call-campaign workflow.
The Results
In just one month, Brad cut his “do not sit” (no-show) appointment ratio by 50%, from 10% down to 5%, a big achievement in the solar industry. With the team closing about 20% of appointments at an average of $30,000 per deal, every recovered appointment moves real revenue.
Beyond the sit ratio, the Sales Team now runs faster outbound calling through the Pipedrive integration, and the Operations team is adopting the same automation features to shorten the time from sale to installation.
The Results, in Detail
50% fewer no-shows
The “do not sit” appointment ratio dropped from 10% to 5% within one month of setting up automated SMS follow-ups.
85% sit ratio
The vast majority of scheduled consultations now happen, protected by automated reminders before and recovery texts after.
$30,000 per deal
With a roughly 20% close rate on appointments, each no-show recovered is a meaningful revenue swing.
2-year nurture
Automations scheduled up to a year ahead keep Solar Power Pros in front of prospects across a long solar buying cycle.
Losing deals to appointment no-shows?
See what automated reminders and instant rebooking texts can do for your sit ratio.