Channel Account Manager (CAM)

Channel Account Manager (CAM) | Telephones for business

What is a Channel Account Manager (CAM)?

If you’ve ever found yourself wondering… “What’s the difference between a CAM and an AM?” We get it. There’s confusion and overlap between various sales titles used at different organizations. What’s more, titles are often changing and adapting to industry trends.

The fast-growing, competitive nature of the SaaS industry has created an environment where new titles are needed to accommodate for completely new positions. What’s more, (slightly) different titles – à la Sales Development Rep vs. Business Development Rep – are created to sound more relevant, modern, and in line with company values and culture.

If you’re new to all this sales jargon, look no further! We’ve got you covered. Keep reading to find out exactly what a channel account manager does, average salary for CAMs, career outlook, and available CAM jobs.

In sales, the acronym CAM usually stands for Channel Account Manager or Customer Acquisition Manager. Channel Account Managers help facilitate the relationship between their company and a partner company, developing and maintaining relationships with these business partners, and generating revenue goals from their efforts.

Channel Account Manager (CAM)

Channel Account Manager Job Description

Channel Account Managers (CAMs) generally help facilitate the relationship between their company and a partner company, assisting the partner in reaching their sales goals while simultaneously growing their channel partner network.

For example, at Kixie, we work with a range of integration partners (ie, HubSpot, Pipedrive, etc.) who promote Kixie’s telephony service as a solution to their respective customers. This widens our potential customer base, while also providing the partners with top-notch telephony solutions to offer their customers.

What does a Channel Account Manager do?

Channel Account Managers often play a large role in companies that rely on a business-to-business go-to-market strategy, as they acquire new partners and sales channels via other businesses. They are responsible for developing and maintaining relationships with these business partners, and generating revenue goals from their efforts.

CAMs create sales methodology and demand generation strategies to help their partners succeed, as it’s a win-win situation when new channels and partnerships generate new deals. Additionally, CAMs give guidance to channel sellers and may manage a team of channel specialists at their organization.

Channel Account Manager Salary

CAMs make an average of $76,370 per year in base pay in the US, with an average additional $25,181 per year from performance-based compensation (source: Glassdoor). Salary varies depending on the size of the company and the location. For instance, HubSpot CAMs make an estimated average base salary of $69,113, while CAMs at Dell make $96,929.

CAM Career Outlook

With the abundance of automation, software, and online marketing tools available on the market today, it may be worth wondering if sales positions will still be growing in a few years.

If you’re looking to grow your career in the sales industry, don’t worry - as the market outlook for channel account managers is positive! 5% growth is projected for channel account manager positions through 2028, or an additional 20,800 job opportunities (source: Zippia).

Channel Account Manager (CAM) presentation

Channel Account Manager Jobs

Looking for available CAM jobs? Here are a few resources to help your search:

Which sales role is right for me?

The right sales role for you depends on your experience and expertise, but sales can be a good industry to get your start if you are entering the job market for the first time!

Some key characteristics of great sales and customer support professionals include:

  • Excellent interpersonal skills
  • Great communicators
  • Passion for what they are selling
  • Willingness to roll up their sleeves and get the job done
  • No fear calling and following-up with potential clients
  • Positive attitude
  • Creative and passionate about helping others
  • Ability to multi-task across different platforms and forms of communication
  • Ability to work well under pressure and with a team

Does this sound like you? Kixie is hiring, and we’d love to hear from you! We are looking for jovial, hard-working colleagues to share our journey as we change the landscape of business telephony.