Auto Dialer, Predictive Dialer and Power Dialer: Key Differences | Kixie
If you’ve been looking for a way to bring efficiency to calling your leads, you may have come across Auto Dialer, Predictive Dialers and Power Dialers. Are you wondering what the key differences are between them? Let’s clarify… Auto-Dialers and Predictive Dialers
In the case of an auto-dialer, the calling system would call out a bunch of phone numbers, one after the other, leaving pre-recorded voicemails in the event of no pick-up, and in the event of a pick-up, connecting the call to an available rep.
A predictive dialer takes it up a notch, and instead of calling a list of numbers in sequence, it calls all those numbers at once. When one of them picks up, it will connect that call to an available rep. These are generally more expensive than auto-dialing solutions. Both of these dialers will have a brief pause before connecting with the customer and they are meant to call 500+ leads a day. The sales rep has NO control of who they are calling and when to call them and also has no information about the lead.
PowerDialers In the case of power dialers, the rep is in control of placing the calls as opposed to an automated system. A power dialer system such as Kixie PowerCall is great for account managers and closers. A power dialer is not meant to call out 500 leads a day, however, a power dialer is still going to be a big step up from manually dialing phone numbers. These power-dialing characteristics range from one-click calling, to local presence dialing (automatically matching the area code you are calling), leaving pre-recorded voicemails, and even loading up lists of contacts and pressing play to call down the list one by one, much like an auto-dialer.
The key here is that the rep is in control, and has the space to create the best calling process that they can with the power-dialing tools at their disposal. The rep can listen to a previous sales call they had with the prospect, read some notes, and then close the deal. There are a few different options on the market that can be considered power dialers, but Kixie PowerCall provides all the power-dialing features described above and more, all for one low monthly price, and no contracts. To start your free trial of Kixie, no credit card required, please visit kixie.com.