How Fischer Homes Tripled Outbound Call Volume With Kixie
Fischer Homes went looking for a reliable phone system with CRM integration and texting. A year later, the inside sales team places 300% more outbound calls, saves 2 hours per agent per day, and runs 25% more productively on features they didn’t know they needed.
- 300%
- more outbound calls placed with Kixie
- 2 hours
- of busywork saved per agent, per day
- +25%
- increase in overall productivity
- 1 login
- replaced eight separate phone-tree logins every day
“I think Kixie is always learning, growing, and grooming their system for a more user-friendly experience. At the moment, I don’t know of any better provider out there. Kixie seems to know what’s needed in the industry and does their best to provide solutions for those needs.”
Who Fischer Homes Is
Founded in 1980 in Northern Kentucky, Fischer Homes builds new homes across Georgia, Indiana, Missouri, and Ohio, ranking among the top builders in those areas.
Inside Sales Manager Courtney Toedter’s team is the first point of contact for most customers, assisting with information on homes and communities and scheduling appointments for Sales Counselors.
The Problem: Eight Phone Trees and No Texting
Texting limitations and frustrations started the search. The previous provider offered no two-way SMS and no HubSpot integration, two must-haves for the team.
Routing was worse. Associates had to log into eight different phone trees, one at a time, and stagger their placement so that upwards of 50 incoming calls at any moment would route to the right person. The system was confusing and cost the team time and energy every single day.
The Solution: One Dialer, Every Channel
One login, total control: Agents log into Kixie when they open Chrome and can stay logged in for weeks, toggling availability with a single click of the DND button instead of juggling eight systems.
Routing built by the team: Kixie’s interface made it easy for the team to build and edit their own ring groups and IVR menus, so callers reach the right New Home Specialist.
Calls and texts on one screen: Two-way SMS lives beside calling, where previous providers required separate platforms and multiple windows.
The features they didn’t know they needed: Click-to-call, Voicemail Drop, SMS templates, PowerDialer, and inbound call queues turned out to be the biggest productivity drivers of the switch.
The Results
After switching in April 2021, the inside sales team saw a 300% increase in outbound call volume, 2 hours of busywork saved per agent per day, and a 25% increase in overall productivity.
The team also has less downtime and fewer missed calls, with agents able to step away cleanly using DND, and speed-to-lead improved across the operation.
The Results, in Detail
300% more outbound calls
Tripled outbound call volume from the same inside sales team.
2 hours saved daily
Per agent, from click-to-call, Voicemail Drop, SMS templates, PowerDialer, and call queues.
25% more productive
Overall team productivity, with less downtime and fewer missed calls.
8 logins to 1
One Kixie login with DND replaced eight daily phone-tree logins.
Is your inside sales team fighting its own phone system?
See how one dialer with ring groups, texting, and CRM sync triples what your team can place in a day.