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What Is Customer Effort Score (CES)? Definition And Calculation

In today’s fiercely competitive business landscape, customer service has emerged as a critical differentiator for companies aiming to thrive and …

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What Is Customer Lifetime Value (CLV) And How Do I Calculate It?

Imagine a sales team for a B2B SaaS company that is struggling to retain its customers. Despite having a strong initial sales process and a high …

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What is Monthly Recurring Revenue (MRR)?

In today’s business world, metrics and data play a crucial role in decision-making, especially when it comes to sales and customer relationship …

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What is Product Adoption Rate? How to Calculate This Sales KPI

Product adoption rate refers to the speed or percentage at which customers or users adopt and start using a new product or service. It is a measure of …

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What is Revenue Operations? A Beginner's Guide to Unlocking Business Growth

Revenue operations is a term that you may be hearing more and more in the business world. But what is it? Revenue operations is a holistic approach to …

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What is Sales Acceleration? A Complete Definition

Sales acceleration refers to the process of increasing the speed and efficiency of sales activities to achieve faster revenue growth. It involves …

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