Connect Kixie to Your Custom CRM

Custom CRM and Kixie Integration Setup

Your developers build a few HTTPS endpoints that Kixie calls, and point Kixie's webhooks at your system. The Kixie developer docs cover each endpoint and payload. Webhooks and API access are available starting with the Professional plan. Questions go to developers@kixie.com.

Contact Lookup in the Dialer

Create a Contact Lookup endpoint that accepts a GET request with the phone number in E.164 format. When a rep places a call, Kixie calls your endpoint and shows the contact your CRM returns in the PowerCall dialer.

• Calls: The End Call webhook sends call status, duration, both numbers, the rep, and the recording URL as soon as a call ends, ready to pass to Custom CRM.
• Call outcomes: The Disposition webhook fires when a rep saves an outcome, so your automation can update Custom CRM.
• Text messages: The SMS webhook sends each inbound and outbound message with its direction and both numbers.
• Voicemails and follow-ups: Voicemail and Scheduled Activity webhooks cover inbound voicemails and tasks a rep schedules in the dialer.

Log Calls, Outcomes, and Follow-Ups

With Kixie's Zapier actions, a Custom CRM event can add a contact to a PowerList or Cadence, place a call through Kixie PowerCall or a call queue, or send a text from a rep or a Team SMS inbox. Teams that prefer to build it themselves can use the Make a Call, Send to Queue, and SMS APIs.

• Contact Endpoint: Kixie sends contact edits a rep makes in PowerCall so your CRM can update the record.
• Dispositions Endpoint: Kixie sends call outcome data to your CRM.
• Activities Endpoint: Kixie sends follow-up activities a rep schedules.
• Webhooks: Call, text, answered, voicemail, and summary webhooks send the full event details.

Start Kixie Activity From Your CRM

Your CRM can call the Kixie Make a Call, Send to Queue, SMS, Team SMS, PowerList, and Cadence APIs to start calls and texts when records change.