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Call Coaching

Help train you reps on every call. Kixie's call coaching features allows you to engage with your agents calls in real time.

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Learn more about Kixie

Discover how Kixie can save you time and help you connect with more leads.

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CRM Integration

Calling & texting integrated with any toolset.

Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.

Frequently asked questions

Got a question? We've got answers. If you have some other questions, contact us here.

It’s important to make sure that your call center agents are properly trained. They should know the company's policies inside and out, and they should be familiar with the product or service they are supporting. In addition, provide sales reps with scripts or other tools like successful call recordings that will help them handle customer inquiries effectively. Finally, give call center agents regular feedback so they know how they are doing and where they need to improve.

One way to effectively coach agents while they or you are working remotely is to rely on call recordings and live call coaching. Call recordings can be a great training tool, as new agents can listen to successful calls and note which tactics are used to best help the customer. Live call coaching allows managers to listen into an active call that a new agent is making. Plus, managers can also enter the live call if needed to save the conversation or whisper just to their agent to provide assistance during the call.

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