Setup a Group SMS Inbox For Faster Replies
Get to inbox zero faster with Kixie's group SMS tool. Create a Team SMS inbox, available to all of your customer service reps, so that incoming customer inquiries are resolved ASAP.
Team SMS Inbox
Create a shared SMS inbox in the Kixie dashboard, which all of your reps have access to.
Form Submission
Using HubSpot, connect your contact enrollment trigger, such as a form submission, to Kixie's Team SMS inbox.
Respond With a Text
Any rep can send a text to a customer or lead from the Team SMS inbox.
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After business hours auto-reply
Sorry we missed you. Our business hours are M-F, 9am-5pm. Someone from [company name] will get back to you within 24-48 hours. Thanks for your text!
SMS
Appointment confirmation auto-reply
Hello [name], this is [company name]. We wanted to remind you of your upcoming appointment on [date] at [time]. Please text “Y” to confirm. Thank you!
Thanks for reaching out to [company name]. Sorry we can’t reply right now, you’ve caught us during lunch time! Someone from our staff will reach out at [time].
SMS