Send an Automated SMS After an Online Purchase
One effective way to enhance the customer experience is by sending automated thank you SMS messages when customers make a purchase. This automation will allow you to set up an automated thank you text message using Kixie, Zapier, and the Stripe billing platform.
New Payment Received
In Zapier, select Stripe as the billing platform. Make sure to choose the event “new payment received” and exclude failed payments to ensure that only successful transactions trigger the thank you message.
Trigger an SMS
Next, select Kixie as the action step. Choose the “Send SMS” event, and configure the sender email address to be the Kixie user.
Customize the Text Message
To personalize the message, we will obtain the customer’s phone number from their profile in Stripe. Then, use Kixie's templated SMS message feature to send a personalized text.
Get sales advice straight to your inbox
follow us
More automation inspiration
Workflow solutions to power your go-to-market teams
After business hours auto-reply
Sorry we missed you. Our business hours are M-F, 9am-5pm. Someone from [company name] will get back to you within 24-48 hours. Thanks for your text!
SMS
Appointment confirmation auto-reply
Hello [name], this is [company name]. We wanted to remind you of your upcoming appointment on [date] at [time]. Please text “Y” to confirm. Thank you!
Thanks for reaching out to [company name]. Sorry we can’t reply right now, you’ve caught us during lunch time! Someone from our staff will reach out at [time].
SMS