
What is CRM-Based Inbound Call Routing? Definition and Use Cases
In today’s business landscape, customer service is one of the most critical components of B2B sales. Companies must provide top-notch
In today’s business landscape, customer service is one of the most critical components of B2B sales. Companies must provide top-notch
TL;DR Automatic Call Distribution (ACD) routes every inbound voice, chat, or SMS interaction to the best-qualified agent by reading