How to Respond to a Missed Call via Auto-Text
This automation allows your team to respond to a missed call by sending an automated text message, using Kixie PowerCall and HubSpot CRM.
Contact-Based Workflow
In HubSpot, set the trigger to detect call notes containing the word “Missed:” with a colon at the end.
Send SMS
Once the missed call is detected, set the first action step to send a templated auto-text message with Kixie to the caller.
Create Follow-Up Task
Create a follow-up task to serve as a reminder for someone on your team to reach out to the contact and address their needs.
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After business hours auto-reply
Sorry we missed you. Our business hours are M-F, 9am-5pm. Someone from [company name] will get back to you within 24-48 hours. Thanks for your text!
SMS
Appointment confirmation auto-reply
Hello [name], this is [company name]. We wanted to remind you of your upcoming appointment on [date] at [time]. Please text “Y” to confirm. Thank you!
Thanks for reaching out to [company name]. Sorry we can’t reply right now, you’ve caught us during lunch time! Someone from our staff will reach out at [time].
SMS