Conversation intelligence is the use of AI to analyze conversations between businesses and their customers. Conversation intelligence software analyzes calls for keywords, topics, and sentiment to help businesses improve their customer service, sales, and marketing efforts.
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Kixie Call Center Features
Enhance your sales process with Kixie’s Conversation Insights for CRM. Track calls, coach your team, and maintain detailed records with our powerful conversation intelligence platform. Unlock actionable insights and elevate your sales performance today.
Full Call Transcription
Call with Carl Carlson
Sentiment Analysis
42%Agent
Talk Ratio
8.5/10
Call Score
12detected
Keywords
Transcript
0:02Agent:Thanks for calling Kixie, how can I help you today?
0:08Customer:I'm interested in your power dialer solution for my sales team...
0:15Agent:Absolutely! Let me walk you through our key features...
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Kixie's AI Human Voice Detection uses advanced AI algorithms to detect the difference between a real person and a recording; automatically connecting you with a live person so you can have more meaningful conversations.
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Better record keeping
Ditch the boring admin tasks and spend more time closing deals. All of your calls, texts, outcomes and recordings are logged in your CRM automatically, eliminating the guesswork and meticulous note taking from your sales process.
ConnectionBoost
Three powerhouse features rolled into one. AI-powered local presence, spam detection, and progressive caller ID increase pickup rates by up to 500%. Say hello to more connections.
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Kixie's phone number reputation management tools prevent your phone numbers from showing up as "Spam Risk" or "Scam Likely" on the phones of your prospective and existing customers.
Caller ID ReputationEnsure Compliance
Automatically ensure all of your calls comply with the Federal Trade Commission's (FTC) Do Not Call List and any internal DNC lists specific to your company or team.
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Take a Test DriveFrequently asked questions
Got a question? We've got answers. If you have some other questions, contact us here.
Conversation intelligence is important because it can help businesses identify areas where they need to improve their customer service, sales, and marketing efforts. Additionally, conversation intelligence can help businesses train their employees to better handle customer interactions. For example, if a customer is angry, conversation intelligence can help the employee identify the sentiment and de-escalate the situation.
Conversation intelligence works by analyzing calls for keywords, topics, and sentiment. This analysis is then used to generate reports that businesses can use to improve their operations. For example, if a business notices that a lot of customers are calling about a certain product issue, they can use that information to fix the issue.