A call disposition is the call outcome or result of a call. There are many possible call dispositions, but some of the most common include: voicemail, transferred call, disconnected call, no answer, and call completed. The call disposition can be determined by the sales or customer service representative, and it is typically documented in the call log and the CRM.
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Yes, you can require agents to choose a call disposition type at the end of every call. If you and your agents are using Kixie as your